Supporter Services Activity Team Member

THE ROLE:

• Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside
Stadium.
• Proactively engage with supporters and contribute to an enjoyable matchday atmosphere.
• Support the delivery of activities and engagement opportunities across the Generation Red
Family Zone and other designated areas.
• Provide practical help and guidance to supporters, helping their matchday experience run
smoothly.
• Be approachable and responsive to the needs of children, young people, families and other
supporters.
• Work collaboratively with colleagues across Supporter Services, stewarding and other
matchday teams.
• Attend relevant matchday briefings, training and development sessions organised by
Middlesbrough Football Club.

• Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or
appropriate member of staff, following Club procedures.
• Complete any reasonable additional duties within the scope of the role, including supporting
other engagement areas when required.
• Follow all Club policies, procedures and guidance, including safeguarding and supporter
welfare.

What’s in it for you?
• This is a fantastic opportunity to gain valuable experience working with children, young
people and families in a unique football environment
• This role offers valuable practical experience engaging with children, young people and
families in a supported environment. It's an excellent opportunity for those studying or
pursuing careers in education, childcare, youth work, coaching, community engagement or
SEND support.
• Provides you with practical experience in communication, behaviour management,
relationship building and inclusive engagement.
• There may be opportunities to develop new skills and take on additional responsibilities as
part of your journey with Middlesbrough Football Club.
• Gain valuable experience in event delivery while developing your teamwork and customer
service skills.
• Work in a fun, fast paced and rewarding football environment.

Essential
• Strong communication and interpersonal skills, with the ability to communicate confidently
with supporters.
• An interest in creating positive experiences for people, particularly children, young people
and families.
• Friendly, approachable and professional manner.
• Ability to work effectively as part of a team or independently and contribute positively in a
busy matchday environment.
• Ability to remain calm, patient and helpful when dealing with questions, concerns or
challenging situations.
• Committed to creating a welcoming, inclusive and positive environment where everyone
feels valued and respected.
• Willingness to complete all required training and follow Club policies and procedures,
including safeguarding and health and safety requirements.

Desirable
• Experience of working with children or young people in an activity, education, sport,
community or customer-facing environment.
• Experience of supporting events, activities, fan engagement or family-focused programmes.
• Experience of working within a football, sporting, leisure or community setting.
• Experience of volunteering work with children or young people