Hours of Work: As required by the Safety Officer

Department: Safety & Security

Location: LUFC, Elland Road, Leeds

Responsible to: Safety Officer

Responsible for: Stewards

DBS: Required

Role Summary To be collectively responsible for the safe execution of the LUFC operation in the allocated sector of the stadium as directed by the Safety Officer/ Event Manager

Role Responsibilities

• To attend pre event planning and briefing sessions as required

• To control and co-ordinate event staff and safety in specific areas of the event/venue

• To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times

• To brief and instruct teams under their direction and debriefs

• To be responsible for the safety and comfort of spectators within a designated area at all times

• To be responsible for the removal of disruptive customers who contravene Ground Regulations

• To ensure all safety checks are carried out, and report back to the Event Control

• To monitor all staff in designated area before, during and after the event.

• To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager

• To carry out all instructions given by Safety Officer/ Event Manager, through the management structure

• Liaise with other Supervisors before, during, and after each event.

• Allocate Security for specified roles and responsibilities

• To be responsible for ensuring Security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/ Event Manager

• To deal as appropriate with disciplinary and grievance issues.

• To collect and report any information from the event back to the Safety Officer

• Taking ownership whilst dealing with high pressure situations

• Possessing a good knowledge of each event’s policies, procedures and job descriptions

• Dealing with any queries and offering additional information regarding the event.

• Assess and manage crowd flow.

• Manage crowds and address issues that may arise.

• Good stadium knowledge, know your nearest exits and alternative escape routes, to aid spectators during and invacuation/evacuation.

• Being the eyes and ears of the event and ensuring the safety team have the information they require.

Qualifications & Training

Essential

• Must be trained or undergoing training to the required level. (NVQ 4 or equivalent)

Knowledge, Skills & Experience

Essential

• Essentials required for the position:

• Complete the Action Counters Terrorism (ACT) training

• Strong communication skills both verbal and written.

• Previous Supervisory experience at large scale event

• Able to work accurately under pressure

• Excellent customer service skills

• Able to multi-task

• A strong team player with the ability to build and maintain positive relationships

• Good knowledge of event security or willingness to learn

• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

• To act in a manner that supports the Club’s Vision and Values always