Casual Fan Support Team Member

About the role

Here at Liverpool Football Club, we are recruiting for Casual Fan Support Team Members. As a Fan Support Team Member, you will be responsible for ensuring that fans visiting Anfield Stadium are helped and supported as required.

What will you be doing?

• Provide information for fans on match day, including directions to their seating area, services available, and any promotional activity or special events on-going in and around the Stadium.
• Be a visible sign of support and information for all visitors. 
• Be alert to people around you, acknowledging them, checking they are ok.
• Resolve or escalate any issues of concern or complaint in the appropriate manner.

Who are we looking for?

We are looking for customer service driven individuals who are confident and outgoing, who can communicate clearly. You must be a team player, and be able to remain calm, and have a high level of professionalism. This role requires you to wear a backpack/ flag whilst on duty and is based outside and around the Stadium.