Job Description
About The Role
The Fan Experience Manager is responsible for the planning and delivery of engaging, high-quality matchday and event experiences that enhance fan satisfaction, support engagement and encourage repeat attendance.
This role focuses on experience design and execution, ensuring key fan touchpoints - particularly on matchdays for both the men and women’s first teams - are well planned and consistently delivered. The role works collaboratively across departments to influence the wider fan journey and support the delivery of core experiential elements.About The Candidate
- Ability to build effective working relationships with internal and external stakeholders.
- Strong communication skills, both written and verbal.
- Willingness and ability to work evenings and weekends as required for events and matchdays.
- A proactive approach with the ability to take ownership and work independently.
- Ability to handle confidential and sensitive information with discretion and sound judgment
- Full driving license
- Right to Work in the UK
- Experience planning and delivering events, activations, customer experiences, or engagement initiatives.
- Strong organisational and project management skills, with evidence of managing multiple priorities and deadlines.
About The Club
Why should you work for us?
- Enhanced Annual Leave, which increases through years of service.
- Enhanced Sick Pay linked with service.
- Life assurance
- Health Cash Plan
- Season tickets.
- Discount in the Club Store on selected dates.
- Free refreshments at all Club premises.
- Free Parking at all Club premises.
- Employee Assistance Program.
- Mental Health & Wellbeing Support.
Equality and Diversity
West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Safer Recruitment
West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expects all staff and volunteers to share this commitment.
WBA’s Safeguarding, Equality and Whistleblowing policies can be accessed here https://www.wba.co.uk/club/about-us/club-policies
It is unlawful for the Club to employ anyone who is involved with regulated activity who is barred from doing so and we will carry out rigorous pre-employment checks and screening.
An Enhanced DBS, References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out prior to commencement for this post.
West Bromwich Albion Football Club is an English professional football club based in West Bromwich, West Midlands, England. They compete in the EFL Championship, the second tier of English football. The club was formed in 1878 and has played at its home ground, The Hawthorns, since 1900.