Casual Stadium Tour Guide

Manchester, GB

Based at the Etihad Stadium in Manchester, this role is an opportunity to bring Manchester City to life for visitors from around the world. Stadium Tours operate seven days a week, and the casual contract can fit around other commitments. You will help deliver engaging, interactive experiences across the Etihad Stadium and City Football Academy, creating memorable moments for guests through clear communication, thoughtful hosting and a real passion for football.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Stadium Tours team, we welcome visitors into the spaces, stories and experiences that make Manchester City special. The team plays an important front-of-house role, helping guests feel informed, included and excited throughout their visit while representing the Club with warmth, professionalism and care.

The Role

As a Stadium Tour Guide, you will deliver engaging tours for a wide range of visitors, sharing the history, heritage and atmosphere of Manchester City in a way that feels accessible, memorable and authentic. You will help guests experience the Etihad Stadium and City Football Academy through storytelling, interaction and confident group hosting.

Day to day, you will welcome guests, support front-of-house activity, help with photo opportunities, distribute media guides and assist with the VR experience. You will also operate tour technology and support appropriate opportunities to introduce guests to other tour products, always keeping the visitor experience at the centre of what you do.

Working closely with Stadium Tours Supervisors and colleagues across the operation, you will help ensure tours run smoothly, safely and in line with Manchester City procedures. Your ability to connect with different audiences, manage groups calmly and communicate clearly will help every guest leave with a positive impression of the Club.

What You’ll Bring

⚽ Experience presenting to groups and communicating clearly with varied audiences.
⚽ Experience supporting guests in a customer-focused environment.
⚽ Ability to manage groups calmly, safely and confidently, including groups with children.
⚽ Skilled in storytelling, with the ability to bring football, Manchester and Manchester City stories to life.
⚽ Good knowledge of Manchester City, the Premier League and wider football.
⚽ A flexible, collaborative approach and the ability to manage time effectively during a busy visitor experience.

Why Choose Us

Working as part of Manchester City’s Stadium Tours team means representing a club with deep roots in East Manchester and a global community of Fans. In this casual role, you will have the flexibility to work around other commitments while helping visitors enjoy a memorable, high-quality experience at the Etihad Stadium.