Job Description
Be part of something bigger. Driving the technology behind every purchase
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
We’re looking for a Product Manager – eCommerce to lead the development of our digital retail experience, ensuring our fans enjoy a seamless journey whether they shop online, in-store or on mobile.
This is an exciting opportunity to play a key role in shaping and delivering our retail technology strategy, working at the heart of one of the most ambitious clubs in sport.
About the role
As Product Manager – eCommerce, you will drive the development and optimisation of our retail technology landscape, improving how we connect with supporters through digital experiences.
You’ll lead on delivering a class-leading eCommerce roadmap, managing key technology projects, and ensuring our platforms continue to evolve in line with both business goals and fan expectations.
Working closely with internal teams and external partners, you’ll ensure our retail systems are integrated, efficient, and future-focused.
What you’ll do
* Develop and manage a clear eCommerce product roadmap aligned to business priorities and fan needs
* Lead the selection and implementation of retail systems, including ERP platforms
* Deliver a seamless omnichannel experience across online, in-store and mobile platforms
* Optimise website performance and conversion rates to support revenue growth
* Oversee integration of key retail systems, including POS, OMS and eCommerce platforms
* Manage the full lifecycle of digital and technology projects, ensuring delivery to time, budget and quality standards
* Act as the main contact for development agencies and external
* Use data and insights to improve performance and enhance the fan experience
* Ensure compliance with data protection, security and industry standards
* Support internal teams through training and guidance on retail technology solution
About you
We’re looking for someone who is passionate about digital products, fan experience, and continuous improvement.
You’ll bring:
* Proven experience delivering eCommerce and omnichannel solutions
* Strong knowledge of retail platforms and systems, including ERP and Shopify Plus or similar
* Experience managing complex digital or technology projects
* The ability to work collaboratively with a wide range of stakeholders
* A data-led approach to decision making
* Excellent communication skills and attention to detail
A degree (or equivalent experience) in a relevant field such as digital, technology or marketing would be beneficial
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
