Staffing Officer

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. 
  
  
The Role:

The Staffing Officer is responsible for the end‑to‑end coordination, onboarding, deployment and ongoing management of a large operational workforce supporting matchday and event delivery across Welcome Team, Bag Drop and Car Parks, alongside the casual workforce at Carrington Training Centre (CTC).
The role ensures the right people are in the right place at the right time, delivering a safe, welcoming and efficient experience across all venues.

Responsibilities: 

Workforce Scope

• Oversee a casual workforce of approximately 280 staff across Matchday and Event operations (Welcome, Bag Drop, Car Parks)
• Support circa 50 casual staff at Carrington Training Centre (CTC)
• Focus on staffing across matchdays, events, training ground activity, and peak operational periods

Workforce Planning & Scheduling

• Coordinate staffing requirements in line with matchday, event, and CTC operational plans
• Develop and manage rotas for Welcome, Bag Drop, and Car Park teams
• Support workforce planning for CTC casual staff based on venue activity
• Ensure appropriate staffing levels, including contingency and resilience planning

Casual Recruitment & Onboarding

• Manage the end-to-end onboarding process for all casual staff, including right-to-work checks, contract issuance, inductions, and system/payroll setup
• Maintain accurate workforce records and ensure full compliance with employment requirements
• Deliver a timely and efficient onboarding process aligned with operational deadlines

Operational Delivery & Management

• Act as the central coordination point for staffing on matchdays and events
• Manage live operational challenges, including absences, last-minute changes, and redeployment
• Support venue managers and supervisors with day-to-day staffing queries
• Ensure staff are effectively briefed, deployed, and aligned with operational expectations

Carrington Training Centre Support

• Work closely with the Venue Operations Manager – CTC to resource training ground activity and events
• Manage casual staff availability and deployment for Carrington operations
• Support the continued growth of CTC events and activity
• Drive consistency between stadium and CTC staffing processes

Engagement, Performance & Retention

• Act as the first point of contact for casual workforce queries
• Support attendance management and engagement initiatives
• Foster a positive, inclusive, and professional working environment
• Provide workforce insights to support continuous improvement

Compliance, Systems & Reporting

• Maintain accurate workforce data across scheduling and HR systems
• Support payroll processes to ensure accuracy for casual and event staff
• Ensure compliance with employment legislation, safety standards, and operational procedures
• Produce reports on headcount, utilisation, and staffing risks

The Person: 

Skills and Competencies

• Experience coordinating large seasonal, casual or event‑based workforces
• Strong organisational and scheduling capability
• High attention to detail, particularly around compliance and onboarding
• Ability to work calmly in live operational environments
• Strong communication and stakeholder management skills
• Confidence working across multiple reporting lines

Key Attributes:

• Operationally focused and solution‑oriented
• Highly organised with excellent time management
• Comfortable managing high volumes of staff
• Flexible and adaptable to variable working patterns
• Strong sense of accountability and ownership

Our Values:

Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.

 What We Offer: 

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual Incentive Scheme to reward your dedication and hard work
• 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
• Electric Vehicle scheme via Octopus and cycle to work scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and policies
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You: 
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.