Specialist Credit Controller FTC

About the role

We are looking for an experienced Credit Controller to join our finance team on Fixed Term contract. The role will focus on managing the sales ledger, maintaining strong credit control processes, and ensuring timely collection of outstanding debt. This role is ideal for someone confident in managing complex customer accounts, resolving queries promptly, and maintaining high standards of accuracy across all credit control processes.

The successful candidate will have strong attention to detail, solid systems experience, and the confidence to manage customer accounts professionally while protecting the company’s cash flow. 

Key Responsibilities

• Manage the sales ledger, ensuring accuracy and completeness of customer accounts
• Chase outstanding invoices in a professional and consistent manner
• Maintain accurate records of all customer communications and payment agreements
• Allocate and post customer receipts to the correct accounts
• Support sales ledger posting including invoices, credit notes, and adjustments
• Investigate and resolve invoice queries and disputes with customers and internal teams
• Reconcile customer accounts and ensure balances are accurate
• Produce aged debt reports and provide updates on overdue accounts
• Support with monthly debtors review meetings for various departments around the Club
• Work closely with internal teams to resolve billing issues quickly
• Assist with month-end finance processes where required

 Experience Required

• Proven experience working in a Senior Credit Control role (5+ years in credit control)
• Experience working within a high-volume sales ledger environment
• Comfortable using finance systems and accounting software
• Experience posting invoices, payments, and credit notes
• Strong understanding of credit control processes and debtor management

 Skills & Attributes

• Excellent attention to detail and accuracy
• Strong communication skills when dealing with customers
• Good organisation and time management
• Confident using finance systems and Microsoft Excel
• Ability to prioritise workload and manage multiple accounts
• Professional and confident approach when handling payment discussions

Desirable (but not essential) 

• Proven experience working in an Accounts Receivable role
• Previous experience in a commercial or service-based business
• Experience managing challenging stakeholders / sensitive situations
• Experience supporting junior team members 

Why should you apply? 

This is a full-time fixed term contract (18 months) working 35 hours per week. Your main base will be our Chapel Street which is close to local bars, shops and restaurants and has great views over the river Mersey.  

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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