JOB PURPOSE
The Tour and Museum Operations Manager, reports to the Retail Operations Controller and is accountable for driving solutions aimed at improving the overall fan experience for Emirates Stadium Tours and for implementing, reviewing and assessing the overall commercial operation making appropriate suggestions which focus on driving ongoing performance enhancement within the operation. The role in the main supports delivering a high level of fan experience through delivery of the Tours Operations Strategy ensuring an efficient and effective operation across all operational pillars. The ability to establish, build and develop effective network contacts with other top London tourism attractions will be integral to the success of this role/operation.
KEY RESPONSIBILITIES
Implementing and evaluating the Tours Operations plan, ensuring delivery of the pre agreed strategy, as directed, encompassing; sales, service, people, standard (compliance and regulatory) and...