22 customer service jobs found in London

The Role We are looking for a dynamic  Supporter Services Executive  to join us on a 12 Month Fixed Term Contract to champion our supporters and customers by delivering the very best experience possible across all product offerings and channels such as email, live chat, phone calls and in person. Relaying the voice of the customer internally to help drive insight across the organisation.   Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here . Beyond that, we are passionate about our  local community  and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no...

Salary: Competitive Hours of work: 35 hours per week (home match days, both evenings and weekends.) Location: Millwall Football Club, The Den, John Berylson Way, London, SE16 3LN Responsible to: Head of Commercial About us: Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.      Role Overview: Millwall Football Club are looking to recruit a highly organised and effective Commercial Partnerships Manager to work within a busy and varied commercial team at this ambitious London football Club. The role is a dual one with responsibility to help drive matchday and Partnership sales, while also account managing existing Partner relationships. The individual will be responsible for overseeing the...

Job description An exciting opportunity has arisen for an IT Support Analyst to join our IT team based at our training Ground at Motspur Park. The position purpose is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club. Supporting users both remotely and on site. Job requirements The following qualifications and experience are essential: · Windows 10/11, MacOS · MS Office 365 Suite · Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software · Basic Active Directory account administration · Understanding of Backup Technologies · Mobile devices, iOS, Android · Working in a high-pressure environment including supporting VIPs · Experience working On Call and out of hours   The following qualifications and experience are desirable: · Experience in understanding...

Job Description   The Account & Member Experience Executive, Hospitality supports the delivery of a high-quality, consistent, and detail-led hospitality member and guest experience across The Riverside, working closely with the Account Management and Member Experience teams.  The role helps ensure premium members receive professional, reliable and exceptional service across day-to-day interactions, matchdays, and year-round events. You will act as a trusted operational support, owning defined member interactions and tasks through to completion, and ensuring issues are followed up, resolved, or escalated appropriately.    This is a hands-on role requiring strong organisation, attention to detail, and a clear sense of accountability. Your work directly contributes to member satisfaction, retention, and the overall credibility of The Riverside’s premium hospitality experience.    Job Requirements The Account...

About The Role   In addition to the Stewarding role the safety supervisor role requires you to – Complete paperwork associated with Health and Safety checks (Pre-Event Checks). Attend and conduct briefings where necessary. Ensure that the hierarchy of staff is adhered to. Effectively communicate with the stewards and the control room. Ensure stewards are in position and carrying out their duties. Developing the knowledge of stewards. Dealing with any issues that occur during events. Managing emergency procedures About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and integrity.   Desired skills: Excellent customer service skills Time keeping Obtained Level 2 spectator safety...

About The Role   In addition to the Hospitality Steward role the hospitality coordinator role requires you to – Organise and manage a security team within a cooperate environment. Relay information from the Safety officer to the hospitality staff as part of a briefing. Ensure that hospitality staff are conducting their roles adequately. Dealing with any issues that occur within hospitality from a safety perspective. Working with the chief steward in managing and motivating hospitality staff Working with the hospitality manager in staff deployments & Hospitality items Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues within hospitality areas.   About The Candidate Person specification Enthusiastic individual who is willing to develop...

About The Role In addition to the response role the response coordinator role requires you to – Organise and manage a security team within a stadium environment. Relay information from the Safety officer to the response teams as part of a briefing. Ensure that response supervisors and team members are conducting their roles adequately. Working with the chief steward in managing and motivating response staff Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues involving response teams. Manage incidents that occur within the stadium footprint.   About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and...

Job Location       Selhurst Park Stadium, SE25 6PU Contract Type   Full-time              Salary/ ROP        Competitive   Crystal Palace Football Club are looking for an Executive assistant to join our Operations Department and support the Chief Operations Officer (COO) with the day-to-day admin duties. This position will also be responsible to cover the Main Reception at Selhurst Park Stadium two days a week, the primary focus of this role is to support the COO.   Responsibilities:   Executive assistant responsibilities including: Managing the COO’s diary and scheduling meetings when needed. Liaising with the Head of Departments to provide updates and relevant information for different projects. Planning and anticipating events well in advance and understanding the...

Full job description We are seeking experienced, enthusiastic and reliable individuals to join our team at both The Greenacres Tavern and Hemel Hempstead Town Football Club. Key Responsibilities: Serve a wide range of alcoholic and non-alcoholic drinks to customers. Maintain a clean and tidy work area at all times, ensuring high standards of hygiene. Provide excellent customer service, ensuring every guest has a positive experience. Work both evenings and weekends, with flexibility depending on the shift schedule. Requirements: Previous bar experience is essential. Must be over the age of 18. Fluent in English (both spoken and written). Must be trustworthy, bubbly, and confident in talking to customers. Available to work evenings and weekends (both full-time and part-time positions available). If you’re passionate about providing excellent service, love interacting with people, and are looking for a rewarding...

Hertfordshire FA are looking to appoint an FA Club Consultant.   You could help the team to shape the future development and progression of grassroots football clubs in Hertfordshire, through The Thriving Community Club programme. This fantastic opportunity offers the right person the chance to support the team and embed the Hertfordshire FA values of Honesty, Efficiency, Respect, Teamwork and Trust, supporting the development of grassroots clubs across the game. This is a remote role, working closely with the Football Development Officer (Clubs & Leagues). Work will be allocated through the team with specific support required for each club.  Position:  FA Club Consultant (Hertfordshire) Contract Type:  0-hour contract, consultancy-based work. Hours:  0-hour casual contract Salary:  £50 per hour Based:  Home based, with travel across Hertfordshire required  You must have the right to work in the UK to be...

Hertfordshire FA have a vacancy for a Football Development Officer (Equality & Inclusion) – Maternity Cover Join the team supporting the development and progression of grassroots football in Hertfordshire. This fantastic opportunity offers the right candidate the chance to join the team and embed the organisational values of Honesty, Efficiency, Respect, Teamwork and Trust, supporting the development of opportunities for participants and volunteers across the game. The offices are based in Letchworth, at The County Ground, and consist of a 3G stadia pitch, comfortable office space with on-site café services. It is also within walking distance of Letchworth Town Centre and train station. Position:  Football Development Officer (Equality & Inclusion) Contract Type:  Maternity Cover – 12-month Fixed Term Contract Hours:  21 hours per week Salary:  £15,000 PA Based:  The County Ground, Baldock Road, Letchworth...

Job Description Posted Wednesday, 8 April 2026 at 17:00 | Expires Thursday, 23 April 2026 at 16:59 Role:  Mail Order & Warehouse Assistant Salary : £13.45 per hour Hours : Zero hours Location:  American Express Stadium, Brighton Contract Type:  Casual, hourly paid Deadline Day:  23 rd  April 2026   About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.   Help us deliver a fast, reliable service for every fan Our Mail Order & Warehouse team is growing, and we’d love for you to join us. You'll be at the heart of the action - picking, packing, and dispatching online orders with precision and care. You'll also handle customer inquiries, keep our...

About The Role   Role Summary   This role is a part-time position to coach within our Youth Development Programme at our Soccer Schools during the school holidays. Key Job Outcomes   To deliver fun filled football sessions to 5 – 12 year olds. To maintain the health and safety of all children. To make sure all children sign in and out, when arriving and leaving. To maintain the clubs mission, vision and values throughout your work. To identify any players that you think would be suitable for a trial at the Youth Development Programmes. The person appointed to this post will have contact with children. Therefore, the post holder will require an enhanced FA Disclosure Barring Service check. Hours Casual hours – School Holidays 8:30am – 4:30pm (must be available for on a consistent basis across the 6 School...

About The Role   Role Summary   To coach and support female players holistic development aged between 8-16, within our Girls Elite Centres. To follow, implement and/or adapt a 30-week training syllabus as set by the Girl's Programme Manager. Key Job Outcomes   To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. To assist with developmental fixtures which normally take place within the school holiday periods. To complete and log accurate player attendance records to each session. To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of GEC delivery.         About The Candidate...

About The Role   Role Summary   This role is a part-time position to coach within our gifted & talented Outfield Development Centres (RDC). This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. • To assist with developmental fixtures which normally take place within the school holiday periods. • To complete and log accurate player attendance records to each session. • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of RDC delivery.  ...

About The Role Role Summary   This role is a part-time position to coach within our gifted & talented Boys and Girls Goalkeeper Development Centres across Cambridgeshire. This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance.   • To assist with developmental fixtures which normally take place within the school holiday periods.   • To complete and log accurate player attendance records to each session.   • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve...

Job Description The Sales Operations Manager, Hospitality is responsible for the systems, processes, data governance, and operational readiness that the Club’s end-to-end premium sales, servicing, renewal, and matchday delivery operation rely on.  Your goal is to ensure that every part of the premium customer journey - from first enquiry through to matchday delivery and retention - is supported by disciplined workflows, accurate and trusted data, and clear cross-functional ownership.  This role exists to protect and enable premium revenue by ensuring sales activity is operationally sound, delivery-ready, and consistently executed. Your work directly supports revenue confidence, operational consistency, and industry-leading customer experience across both seasonal and match-by-match hospitality products.  This is a hands-on, cross-functional role that connects commercial performance, operational delivery, and technical systems, with a clear focus on...

JOB DESCRIPTION   • To open and secure the premises at the correct times and in the correct manner. • To be fully conversant with the intruder and fire alarm systems and to report any problems that may arise with these systems. • To carry out regular & varied patrols of the grounds to deter theft, anti-social behaviour and to detect fire. • To record all incidents and tasks undertaken during every shift. These entries will be made in the security Daily Occurrence Book. • To report any matter having a bearing on the safety of the club and its staff and visitors. • To inform the Security Manager of any incident this may involve dishonesty or when Company rules and regulations have been broken.  • To carry out investigation as directed by the Security Manager involving cash, stock and property of the club and the personal effects of the staff. • To conduct bag and vehicle searches on staff and contractors as...

About The Role   Job Purpose The Partnerships Activation Manager is responsible for leading the delivery and optimisation of Reading Football Club’s commercial partnerships, ensuring all contractual rights are executed to an exceptional standard and generate measurable value for both the Club and its partners. The role will drive strategic, insight led activation programmes that enhance brand visibility, deepen supporter engagement and contribute to sustainable revenue growth.   Key Accountabilities To lead the management and delivery of all contracted commercial rights, ensuring full compliance and maximum value for partners. To provide day to day account management for the Club’s Official Partners, building strong, trusted relationships across all levels of partner organisations. To collaborate with partners to develop and implement strategic activation plans that deliver against agreed...

Are you passionate about football and looking for a unique opportunity to make a difference in the lives of young athletes, aged 15-21?   Fulham FC is seeking warm and welcoming host families to provide a safe and supportive home environment to support our Academy players who will be required to live away from home to fulfil their education and football training at our club.   As a host parent, you will play an essential role in helping our players thrive both on and off the pitch. You'll provide a comfortable living space, home-cooked meals, emotional support and help them to adjust to life away from home as they focus on their training and academic pursuits.   What we are looking for: A friendly, caring family or individual with a spare room A willingness to provide support, guidance, and encouragement to our young players A safe and welcoming home environment Support our young people by teaching them basic independent living and...