18 customer service jobs found in London

  Role: Customer Service Executive Salary : £24,000 per annum (rising to £25,000 upon successful completion of probation) plus bonus opportunity. Hours : 35 hours per week plus all home matches (time in lieu after 5 matches) Location: American Express Stadium, Brighton Contract Type: Permanent Deadline Day: 26th May 2025   About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Join the team behind the team providing stand-out customer experiences! Our Supporter Services team are at the heart of the club, dedicated to helping our dedicated fanbase.   As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets,...

The Role We are looking for a   passionate  Premium Experience Coordinator , to assist in the smooth delivery of our premium and hospitality areas at Emirates Stadium for our Women's First Team fixtures and to provide additional support for the Men's First Team fixtures as and when required.  You will be working within our wider Venue team and playing a crucial role in the enhancement of the entire supporter journey, from ticket booking through to post event feedback. The role provides great opportunity to deliver high impact and value adding work as we continue to champion the growth of the Women's game.    Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here . Beyond that, we are passionate about our  local community  and, behind the scenes, we have a wide variety of opportunities and...

Our Values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our business objectives. Our people are at the centre of the delivery of our Club Values.    The purpose of this position is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club and Fulham Pier. Supporting users both remotely and on site   Responsibilities include but are not limited to: Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service   Escalate 3rd line support queries effectively   Support users in the use of computer equipment by providing necessary training and advice   Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely...

Company Description At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past. Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club Stadia in the country however our tickets are the lowest priced for London based clubs in the Premier League, echoing objectives to create Affordable Family Football. In 2018, our Women's team gained a professional status for the very first time, jumping 2 divisions and competed in the Women's Super League (WSL), the premier division of women's football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup reaching the final of the competition, eventually being beaten by 2017 winners Manchester City. In April 2019, we opened our brand-new Academy facility based at Chadwell Heath which will help to bring through some of the very best talents in the...

About The Role In addition to the response role the response coordinator role requires you to – Organise and manage a security team within a stadium environment. Relay information from the Safety officer to the response teams as part of a briefing. Ensure that response supervisors and team members are conducting their roles adequately. Working with the chief steward in managing and motivating response staff Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues involving response teams. Manage incidents that occur within the stadium footprint.   About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and...

About The Role   In addition to the Hospitality Steward role the hospitality coordinator role requires you to – Organise and manage a security team within a cooperate environment. Relay information from the Safety officer to the hospitality staff as part of a briefing. Ensure that hospitality staff are conducting their roles adequately. Dealing with any issues that occur within hospitality from a safety perspective. Working with the chief steward in managing and motivating hospitality staff Working with the hospitality manager in staff deployments & Hospitality items Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues within hospitality areas.   About The Candidate Person specification Enthusiastic individual who is willing to develop...

About The Role   In addition to the Stewarding role the safety supervisor role requires you to – Complete paperwork associated with Health and Safety checks (Pre-Event Checks). Attend and conduct briefings where necessary. Ensure that the hierarchy of staff is adhered to. Effectively communicate with the stewards and the control room. Ensure stewards are in position and carrying out their duties. Developing the knowledge of stewards. Dealing with any issues that occur during events. Managing emergency procedures About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and integrity.   Desired skills: Excellent customer service skills Time keeping Obtained Level 2 spectator safety...

Job description Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.   Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.   In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.   The stadium development scheme has...

Middlesex FA  are looking for a  Facilities & Investment Officer  to activate priority projects for Football Foundation investment via Local Football Facility Plans across Middlesex. As well as this, the role encompasses protecting existing football facilities from planning applications and supporting activations for ‘good' quality pitches and small grants programmes. Build more and improve existing facilities is a key focus in the new 2024-2028 Strategy and therefore it is important to ensure that the team continues to make a positive impact in this area of work.   Role Title:  Facilities & Investment Officer Reports to:  Clubs & Facilities Lead Direct Reports:  N/A Starting Salary:  £26,000 per annum Working Hours:  35 hours per week. Flexible working hours between 8:00am – 6:00pm. Contract Type:  Fixed term until 30 th  June 2028 Location:  Office/home based...

An exciting opportunity has become available at Watford Football Club. We are seeking to recruit highly motivated individuals to join our retail team to work matchdays and other peak trading periods. You will be required to work in the club shops, at Vicarage Road Stadium, Atria Watford shopping centre and the retail kiosks located inside the stadium. You will be expected to provide an excellent shopping environment for all customers, to communicate clearly and positively, and to deliver outstanding customer service. General shop duty experience such as stock replenishment, visual merchandising, till operations and warehouse duties would be an advantage for any applicant, however it is not essential as full training would be provided. Successful candidates will enjoy working as part of a team, be enthusiastic, hardworking and be flexible to the requirements of the position and the business. Applicants should ideally live local to Watford or the surrounding areas and be a...

Department:  Watford FC Community Sports and Education Trust Reporting to:  Head of Business Services Hours:  Full Time 35 hours per week Salary:  £32,000 - £40,000 depending on experience. Location:  Vicarage Road Stadium, Watford Contract Type:  Permanent Closing Date:  Monday 26 th  May 2025. We reserve the right to close position early if we find the suitable candidate. Interview Date:  w/c 3 rd  June 2025 We are looking for an experienced and qualified HR professional to lead on the delivery of key aspects of our People and Recruitment strategies. Our people are at the heart of everything we do, and we are always striving to make this an exceptional place to work. Our HR Manager will play a vital role in helping us to achieve this ambition. The Trust We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of...

Hertfordshire FA is looking for a number of casual Facilities Assistants to join our team supporting the operation of our Community Football Centre This is an exciting time at Hertfordshire FA as we look to maximise usage of our state of the art artificial pitch and Community Football Centre with innovative opportunities to support the development of grassroots football locally. These roles report to the Site Manager and are based at The County Ground in Letchworth. They focus on delivering positive customer engagement by supporting the successful, safe and cost-effective operation of all aspects of the facility. The role of the Facilities Assistants will include: • General administration and reception duties • Setting up meeting rooms and football pitches in preparation for bookings • Assisting staff with cleaning in and around the building, to ensure high standards of hygiene and cleanliness are achieved • Assisting with preparing and serving...

Wanderers' food and beverage provider BaxterStorey are looking to recruit staff for positions within their hospitality, bar and kiosk operations, both on matchdays and at events at the stadium.

We are seeking to recruit part-time Bar Staff to support our Stadium team in offering a high level of service to all facility users. This position will be responsible for managing the bar and presiding over all pitch and room users whilst they are at the facility. Applicants should ideally have experience of working in a bar/pub and a background of working in a customer service environment and be both flexible and reliable. An understanding or interest of football is not essential but may help. A full role profile can be found below. To join our team and be successful, applicants must be able to demonstrate an understanding of the role on offer and how their expertise and experience will enable them to meet the essential and desirable criteria within the role. The interview panel must be convinced of the individual’s passion, motivation and professionalism for the role. The successful applicant will report to our Stadium Supervisor and thereafter to our Stadium...

Role: Facilities & Maintenance Administrator Salary : £26,500 per annum Hours : 35 hours per week Location: American Express Stadium, Brighton and American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 3rd June 2025   About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Provide administrative support to our facilities team Are you highly organised, detail-oriented, and ready to make an impact behind the scenes? If so, then keep reading.   In this role you will administer the planned and preventative maintenance works schedules. You will also liaise with and coordinate service and inspection visits from contractors and ensure contractors...

Role: Wellness Centre Assistant Salary: FTE £22,932 per annum Location: American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 5th June 2025   Positions: 2 ·       Hours for position 1 : 25 hours per week, Monday-Friday, 4.30pm – 9.30pm ·       Hours for position 2: 10 hours per week, Saturday & Sunday 8am-1pm     About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Help us ensure the wellness centre is maintained to the highest standards will ensure our first-class wellness centre is available for use by carrying out pre-use checks on the equipment and facilities.  You will uphold the club’s commitment to...

JOB TITLE:  Assistant  Stand Bronze (Assistant Stand Lead)   DEPARTMENT:  Match Day Safety REPORTING TO:  Safety Officer JOB FUNCTION:   To act in accordance with the general recommendations of the Guide to Safety at Sports Grounds (Green Guide) and the specific requirements of the Safety Certificate issued by the Local Authority under the Safety of Sports Ground Act 1975. Assistant Stand Leads play a key role in the event day safety team ensuring that the Stadium provides a safe and secure environment to the thousands of visitors and staff who attend throughout the year, whilst managing the Supervisors and Safety Stewards under their control.   DIRECT REPORTS:  Stand Lead LOCATION:  Chelsea Football Club Sites (Stamford Bridge or Kingsmeadow Stadium) CONTRACT:  Casual Contract   MAIN RESPONSIBILITIES (Play Your Part): To support Chelsea FC with the delivery of safe...

Job description Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.   Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.   In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.   The stadium development scheme has...