26 customer service jobs found

Salary: Competitive Location: The Den (but will be required to travel to other sites) Hours of work: 35 hours per week + match days Responsible to:   Head of Operations    About us: Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994    Role Overview: Facilities Manager to lead reception and facilities operations at Millwall Stadium and across other 2 sites. This is a hands-on leadership role responsible for delivering exceptional customer service, managing and developing the front-of-house teams, and ensuring high standards of presentation, and operational efficiency and compliance with Health & Safety regulations     Key Responsibilities: The role includes, but is not limited to: Act...

Salary: Competitive Location: The Den / other sites Hours of work: 35 hours per week + match days Responsible to:   Operations Manager   About us: Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994    Role Overview: Millwall Football Club is seeking an experienced Facilities Operative to join our team at one of London's leading Championship clubs. Working closely with the Facilities Manager, you will play a key role in maintaining and improving our world-class facilities across the full business portfolio In this varied and hands-on role, you will be responsible for a broad range of maintenance activities including repairs, inspections, plumbing, carpentry, painting and decorating, routine upkeep, and planned...

Lincoln City FC   are looking to appoint a partnerships delivery executive to support the activation and delivery of commitments to the club’s partners, sponsors and corporate hospitality guests. Working closely with the partnerships team, the successful candidate will help maximise the effectiveness of partnership activations, build and maintain strong relationships with current commercial partners, and support the renewal and retention of all sponsors. The role will also assist the wider commercial team in delivering each partner’s agreed grant of rights to ensure outstanding service and value.   Details To support the delivery of Lincoln City Football Club partners, sponsors and corporate hospitality guests.  Working with the Partnerships team to maximise activation delivery.   To help build relationships with current commercial partners and to help the renewal probability of all partners/sponsors.  To support the wider...

Full job description Overview We are seeking an experienced and dedicated Housekeeping Supervisor to oversee the daily operations of our hotel housekeeping team. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering exceptional guest service. This role offers an opportunity to contribute to maintaining high standards of cleanliness and guest satisfaction while leading a team of housekeeping staff. Prior experience in hospitality, hotel environments, or janitorial services is highly desirable. Responsibilities Supervise and coordinate the activities of housekeeping staff to ensure efficient and effective cleaning services. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to uphold cleanliness standards. Train new team members on cleaning procedures, safety protocols, and customer service expectations. Manage scheduling and allocate tasks to optimise team...

Full job description Job Title: Hotel Receptionist Reports to: Reception Manager Department: Blackpool Football Club Hotel Hours: Zero Hours Job Purpose: To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests. We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given. Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between. Key responsibilities and duties To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. To deal with...

Full job description Blackpool Football Club Hotel is looking for reliable room attendants on a zero hour basis, to join an enthusiastic team, the unique setting of a Hotel within a football stadium, to clean and prepare guest bedrooms and public areas within the Hotel to a high standard, as well as providing great customer service. An eye for detail and working well individually or as part of a team is essential. Reporting to the Head Housekeeper. Working 5 days out of 7 including weekends and bank holidays. Room attendants - 9.00am to 3.00pm National minimum wage Previous experience preferred but training will be provided. Benefits include: Employee discount Onsite parking Uniform provided 1 year experience preferred. If you think this role suits you, please apply accordingly and our head housekeeper will be in touch shortly. Job Type: Zero hours contract Pay: £7.55-£12.21 per hour Benefits: Company...

About The Role   Role Purpose As part of the Public Area Cleaning Team you'll play a key role in ensuring the Toughsheet Community Stadium remain clean, safe and welcoming, for fans, staff and visitors on matchdays and during events.   Main areas of responsibility Carry out general cleaning tasks across the stadium, including cleaning stands, seats and concourse areas, public toilets and changing rooms, hospitality suites, kitchens and lounges, offices and back of house areas. Sweep, mop, hoover and disinfect high traffic areas. Empty bins, ensuring waste is disposed of correctly. Restock soap, toilet paper and sanitiser dispensers. Identify and report any maintenance or health and safety issues. Work as part of a team to meet tight cleaning deadlines before and after fixtures/events. Maintain high standards of cleanliness and hygiene in line with club standards. General Responsibilities...

About The Role   Role Purpose To ensure the safety and security of all players, staff, visitors, and assets at the football club's stadium and training ground.  The Security Officer will maintain a secure environment by monitoring access, responding to incidents, and supporting the day-to-day operations of the club's facilities.   Main areas of responsibility   Access Control: Manage entry and exit points, ensuring only authorised personnel, players and visitors gain access to the premises. Verify identification and issue visitor passes where appropriate. Patrols & Monitoring: Conduct regular foot and vehicle patrols of the training ground and surrounding areas. Monitor CCTV systems and alarm panels, reporting any irregularities or suspicious activity. Ensure perimeter security, gates and building are locked/unlocked according to schedule. Incident Response:...

About The Role   Role Purpose The Data Platform Engineer will be responsible for designing, building, and maintaining scalable data architectures that support data ingestion, storage, processing, and analytics across first team operations. This role will work closely with members across the first team to ensure data is reliable, accessible, and fit for purpose, while communicating complex technical concepts to both technical and non-technical stakeholders.   Main areas of responsibility Design and maintain end-to-end architectures, including data ingestion (API, web-scraping, manual uploads), storage, transformation, and access layers. Design and maintain robust Snowflake schemas suitable for reporting and analysis and optimise data systems for performance, scalability, and cost efficiency. Ensure data quality, reliability, and consistency across all data assets. Manage cloud-based data storage and...

About The Role   Role Purpose To lead the operational teams responsible for events delivery across matchday hospitality and non-matchday conferences and events, ensuring exceptional service whilst managing budgets and costs effectively.   Main areas of responsibility   Operational Management: Lead the day-to-day operations of all matchday hospitality and non-matchday events. Oversee the planning and delivery of all matchday hospitality and non-matchday events. Ensure flawless execution of events in line with BWFC standards, customer contracts and agreed SLAs, as well as adherence to all health & safety, licensing, and legal requirements.  Financial Stewardship: Hold ownership of the financial performance of hospitality and events operations, with clear accountability for cost control, margins, and delivery against budget. Produce clear, structured performance...

About The Role   In addition to the Stewarding role the safety supervisor role requires you to – Complete paperwork associated with Health and Safety checks (Pre-Event Checks). Attend and conduct briefings where necessary. Ensure that the hierarchy of staff is adhered to. Effectively communicate with the stewards and the control room. Ensure stewards are in position and carrying out their duties. Developing the knowledge of stewards. Dealing with any issues that occur during events. Managing emergency procedures About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and integrity.   Desired skills: Excellent customer service skills Time keeping Obtained Level 2 spectator safety...

About The Role   In addition to the Hospitality Steward role the hospitality coordinator role requires you to – Organise and manage a security team within a cooperate environment. Relay information from the Safety officer to the hospitality staff as part of a briefing. Ensure that hospitality staff are conducting their roles adequately. Dealing with any issues that occur within hospitality from a safety perspective. Working with the chief steward in managing and motivating hospitality staff Working with the hospitality manager in staff deployments & Hospitality items Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues within hospitality areas.   About The Candidate Person specification Enthusiastic individual who is willing to develop...

About The Role In addition to the response role the response coordinator role requires you to – Organise and manage a security team within a stadium environment. Relay information from the Safety officer to the response teams as part of a briefing. Ensure that response supervisors and team members are conducting their roles adequately. Working with the chief steward in managing and motivating response staff Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues involving response teams. Manage incidents that occur within the stadium footprint.   About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and...

About The Role   Role Summary   This role is a part-time position to coach within our Youth Development Programme at our Soccer Schools during the school holidays. Key Job Outcomes   To deliver fun filled football sessions to 5 – 12 year olds. To maintain the health and safety of all children. To make sure all children sign in and out, when arriving and leaving. To maintain the clubs mission, vision and values throughout your work. To identify any players that you think would be suitable for a trial at the Youth Development Programmes. The person appointed to this post will have contact with children. Therefore, the post holder will require an enhanced FA Disclosure Barring Service check. Hours Casual hours – School Holidays 8:30am – 4:30pm (must be available for on a consistent basis across the 6 School...

About The Role   Role Summary   To coach and support female players holistic development aged between 8-16, within our Girls Elite Centres. To follow, implement and/or adapt a 30-week training syllabus as set by the Girl's Programme Manager. Key Job Outcomes   To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. To assist with developmental fixtures which normally take place within the school holiday periods. To complete and log accurate player attendance records to each session. To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of GEC delivery.         About The Candidate...

About The Role   Role Summary   This role is a part-time position to coach within our gifted & talented Outfield Development Centres (RDC). This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. • To assist with developmental fixtures which normally take place within the school holiday periods. • To complete and log accurate player attendance records to each session. • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of RDC delivery.  ...

About The Role Role Summary   This role is a part-time position to coach within our gifted & talented Boys and Girls Goalkeeper Development Centres across Cambridgeshire. This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance.   • To assist with developmental fixtures which normally take place within the school holiday periods.   • To complete and log accurate player attendance records to each session.   • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve...

About The Role   About Oxford United Oxford United is more than just a football club — it's the beating heart of the community, where passion, pride, and tradition collide. We’re looking to add a motivated individual to drive retail revenue through providing a high level of supporter service. Role Responsibilities Maintain and manage store standards across the shop floor and stockroom Store greeting and till sales Pick, pack, and despatch e-commerce orders Assist in the delivery of marketing and sales initiatives Maintain supporter’s information across retail and CRM platforms Maintain knowledge & capabilities of the Jonas Sports retail system Cash handling including daily banking reconciliation Keyholder responsibilities About The Candidate Desirable Skills & Experience Previous retail experience...

Details Key Responsibilities To assist on all Medical related matters at Lincoln City Football Club    To be responsible and assist in the clinical diagnosis and treatment of all injuries to first team players    To set and maintain high standards within the medical environment    Ensure regular and effective communications are had within other medical departments of the club    To integrate within a team of medical professionals in a positive, enthusiastic and helpful demeanour at all times    General responsibilities  Carry out duties in accordance with all relevant company policies, including, but not limited to, the Health and Safety Policy, Code of Conduct Policy, Safeguarding Policy, Equality and Diversity Policy, Financial Regulation Policy and Social Media Policy;    To safeguard and promote the welfare of all...

About The Role Purpose of the Post: The Youth Development Phase Lead is responsible for the oversight and delivery of all coaching, development programmes, and staff coordination within the U12–U16 age groups. The role supports the academy’s long-term player development model, ensuring players transition effectively from Foundation Phase into YDP and continue progressing into the Professional Development Phase (PDP). The YDP Lead sets the standards for technical, tactical, physical, psychological, and social development at this critical stage.   Disclosure and Barring Service (DBS) An enhanced criminal record check is mandatory prior to taking up post.   Key Duties and Responsibilities: Leadership & Phase Management Lead, manage, and support all coaches working within the YDP. Ensure the delivery of a consistent and progressive programme aligned with the club’s playing...