12 customer service jobs found

Job Summary We are seeking a dynamic and enthusiastic Retail Sales Associate to join our team on a zero hours, ad hoc basis, including match days, non-match day Saturdays, and various weekday shifts (daytime, evenings, and weekends). The ideal candidate will have a passion for customer service, a keen interest in retail merchandising, and a proactive approach to sales. In this role, you will support the shop and ticket office operations, helping to drive business growth for the club through exceptional service and effective sales activity. Responsibilities Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone. Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets....

An exciting opportunity has arisen within Norwich City Football Club in the role of Catering Duty Manager to cover our busy Christmas party season. This is an excellent role for someone who is motivated and enthusiastic with proven experience in the catering industry. This is a fixed-term position from 1 November 2026 until 2 January 2026 working 40 hours per week across 5 days out of 7 (which includes unsociable hours, evenings, weekends and some Bank Holidays).  Key tasks/responsibilities include, but are not limited to: Managing Christmas party events and supporting wider catering operations across the Club. Ensuring the delivery of high-quality food and beverage service, maintaining exceptional standards throughout all events. Responding quickly and effectively to operational issues, minimising disruption to service. Leading, motivating, and supervising a large team of casual catering staff, providing guidance, support, and addressing performance...

An exciting opportunity has arisen for an experienced candidate to join the Customer Experience department at Norwich City Football Club in the role of Customer Experience Advisor. This is an excellent role for someone who is passionate about helping people and delivering exceptional supporter experiences across ticketing, customer enquiries and wider Club services. Key tasks/responsibilities include, but are not limited to: Deliver excellent service across all ticketing enquiries, including season tickets, memberships, home, away and cup fixtures, coach travel and accessible seating. Respond professionally to enquiries by telephone, email, webchat, face-to-face and digital channels, taking ownership through to resolution. Assist supporters with ticket exchanges, upgrades, collections, account queries and problem resolution. Support major ticket on-sales, matchday ticket office operations and sales opportunities. Provide a professional, welcoming front-of-house...

Full job description Job Summary We are seeking a dedicated Hotel Night Porter to provide exceptional guest services during overnight hours at our prestigious hotel. The successful candidate will ensure the safety, security, and comfort of our guests while maintaining the smooth operation of the hotel during the night shift. This role offers an excellent opportunity for individuals with a passion for hospitality and guest relations to contribute to a welcoming environment in a dynamic setting. Duties Welcome and assist guests arriving or departing during night hours, ensuring a warm and professional experience. Handle guest enquiries via phone and in person with courteous phone etiquette and professionalism. Monitor security systems and conduct regular patrols of the hotel premises and football club to ensure safety and security. Manage late-night check-ins and check-outs efficiently, providing accurate information about hotel facilities and local...

Full job description Job Title: Hotel Receptionist Reports to: Reception Manager Department: Blackpool Football Club Hotel Hours: Zero Hours Job Purpose: To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests. We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given. Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between. Key responsibilities and duties To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. To deal with incoming...

Job Description Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation and is playing its part in once-in-a-generation opportunity to support the transformation of England’s second city as part of the  Sports Quarter(opens in new tab)  project.   With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.   The Financial Controller is responsible for leading the Club's financial control environment, statutory reporting, month-end close...

Job Description E-commerce Manager Birmingham City Football Club   Permanent | Full-Time (37.5 hours per week) Location: St Andrew's Stadium   Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation and is playing its part in a once-in-a-generation opportunity to support the transformation of England's second city through the Sports Quarter project.   With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success, both on and off the pitch. The journey we're on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes, and culture that will define the next chapter of Birmingham City FC.   We are looking...

Hours of Work:  As required by the Safety Officer Department:  Safety & Security Location:  LUFC, Elland Road, Leeds Responsible to:  Head of Safety & Security   Role Summary  To record accurately the communications within the control room via Safety Management, 2 way radios, emergency telephones and telephone lines. Role Responsibilities Record accurately information within the control room log Maintain the integrity of the log Operating the relevant radio equipment Liaising with other Control Room representatives including Police, First Aid and Event Management If required cascading information to frontline staff via radio and responding to staff and management frontline queries via radio in a timely manner Completing appropriate paperwork whilst escalating issues where appropriate Possessing a good knowledge of each event’s policies,...

About The Role   Role Purpose To generate new business opportunities through proactive prospecting across local, regional and national markets.   Main areas of responsibility Deliver high volumes of outbound sales activity through telephone outreach, email campaigns, LinkedIn engagement, networking and direct business development. Identify, research and qualify prospective partners, sponsors and advertisers that align with Bolton Wanderers' commercial objectives. Build and maintain a robust pipeline of opportunities, ensuring all activity and sales progress are accurately recorded. Secure meetings with prospective clients and present the Club's commercial products, sponsorship packages and partnership opportunities. Lead sales of lower-value, repeatable and transactional commercial inventory, including match sponsorships, player sponsorships, business memberships, advertising and other volume sales...

About The Role   Role Purpose To support the effective day-to-day operation of the retail store by leading and developing staff, delivering an exceptional customer experience, maintaining high standards of merchandising and stock control and helping to achieve sales and operational targets.  The roles ensures the store runs efficiently, safely, and in line with company policies, while acting as a key point of support to the Store Manager and taking responsibility for the store in their absence.     Main areas of responsibility Available to work match and event days including evenings and weekends. Supervise the day-to-day running of the store. Lead and motivate the retail team. Ensure high standards of customer service. Monitor staff performance. Assist with recruitment, induction and training. Work with the Store Manager to manage rotas and staffing levels. Maintain merchandising...

Job Description Senior Analyst - Strategy & Innovation Birmingham City Football Club Permanent | Full-Time (37.5 hours per week) Location: St Andrew’s Stadium & Knighthead Performance Centre ​ Birmingham City Football Club is on the rise. ​ With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing it’s part in once-in-a-generation opportunity to support the transformation of England’s second city as part of the  Sports Quarter(opens in new tab)  project. ​ With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people,...

COMMUNITY CASUAL COACH   BIRMINGHAM CITY FOOTBALL CLUB FOUNDATION - Transforming the city through the power of football.   Join us during an exciting period of growth and transformation. The Foundation uses the power of football and sport to help to transform the lives of tens of thousands of people in our city, ensuring our community grows alongside Birmingham City Football Club. We are  more than football .   Are you passionate about using sport to inspire others? We are seeking an engaging and adaptable casual coach to support the Foundations inclusive community programmes including football, multi-sports, youth clubs and wellbeing sessions to young people and local community groups.   The role The community coach will lead and assist on our engaging and inclusive community programmes including football, multi-sports, youth clubs and wellbeing sessions to young people and local community groups ensuring we have a...