19 customer service jobs found

An exciting opportunity has arisen for an experienced candidate to join the Customer Experience department at Norwich City Football Club in the role of Customer Experience Advisor. This is an excellent role for someone who is passionate about helping people and delivering exceptional supporter experiences across ticketing, customer enquiries and wider Club services. Key tasks/responsibilities include, but are not limited to: Deliver excellent service across all ticketing enquiries, including season tickets, memberships, home, away and cup fixtures, coach travel and accessible seating. Respond professionally to enquiries by telephone, email, webchat, face-to-face and digital channels, taking ownership through to resolution. Assist supporters with ticket exchanges, upgrades, collections, account queries and problem resolution. Support major ticket on-sales, matchday ticket office operations and sales opportunities. Provide a professional, welcoming front-of-house...

Full job description Job Summary We are seeking a dedicated Hotel Night Porter to provide exceptional guest services during overnight hours at our prestigious hotel. The successful candidate will ensure the safety, security, and comfort of our guests while maintaining the smooth operation of the hotel during the night shift. This role offers an excellent opportunity for individuals with a passion for hospitality and guest relations to contribute to a welcoming environment in a dynamic setting. Duties Welcome and assist guests arriving or departing during night hours, ensuring a warm and professional experience. Handle guest enquiries via phone and in person with courteous phone etiquette and professionalism. Monitor security systems and conduct regular patrols of the hotel premises and football club to ensure safety and security. Manage late-night check-ins and check-outs efficiently, providing accurate information about hotel facilities and local...

Full job description Job Title: Hotel Receptionist Reports to: Reception Manager Department: Blackpool Football Club Hotel Hours: Zero Hours Job Purpose: To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests. We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given. Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between. Key responsibilities and duties To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. To deal with incoming...

Who are we : Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.    During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto  Nil Satis Nisi Optimum  - nothing but the best is good enough.    One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.         In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art...

Job Title: Casual Clubhouse Social Café Team Member Department: Core Reports to:  Clubhouse Social General Manager   Responsible for: Serving our Clubhouse customers Expected working hours: Minimum 8 Hours per week Salary:   £12.71ph   Brentford FC Community Sports Trust With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.   Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff.   The Role   We are looking for a passionate, hardworking Team member...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing CRM Senior Manager and the Ticketing General Public Customer Care Coordinator, the Ticketing General Public Customer Care Analyst will support Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™.  This role will be responsible for the implementation, monitoring and continuous improvement of the customer care strategies and processes for General Public Customers, ensuring compliance with...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation.   The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths,...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing CRM Senior Manager the Ticketing General Public Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™.   This role will be responsible for the implementation and management of the customer care strategies and processes for General Public Customers, ensuring compliance with the applicable sales strategy and the FIFA ticketing requirements and...

THE POSITION Reporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™.   This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027.    Plan and implement effective...

The FIFA Museum celebrates and preserves the heritage and culture of football, sharing the fascination of the game with the world. With exceptional exhibitions, unique original objects, captivating stories, multimedia and interactive experiences, and inspiring cultural and educational programs, the home of football history is a vibrant and passionate platform. Here, fans and visitors meet, connect, and exchange ideas. We are looking for a French-speaking person to start immediately or by arrangement.  Cultural mediator for guided tours – focus on French (on booking, hourly wage) The focus of this position is on supporting our French-speaking visitors. Therefore, we are looking for someone with excellent French skills who can convey our content with enthusiasm, confidence, and a good understanding of different target groups. In addition, very good knowledge of German or English as a second language is required. Your...

Erzählen Sie mit uns die faszinierende Geschichte des Fussballs!   Das FIFA Museum in Zürich bietet einzigartige Exponate, faszinierende Geschichten, multimediale und interaktive Attraktionen, spannende Informationen und besondere Erinnerungen. Mit aussergewöhnlichen Ausstellungen sowie interessanten Kultur- und Lernprogrammen ist das Zuhause der Fussballgeschichte ein lebendiger Treffpunkt für Fans und Interessierte jeden Alters aus der ganzen Welt. Für unsere Skills Zone-Stationen und die weiteren Spielbereiche im Museum suchen wir per sofort oder nach Vereinbarung eine/n engagierte/n und motivierte/n  Mitarbeiter/in Ausstellungsbetreuung / Visitor Support, 20%-60% - befristet bis 30.11.2026   Du begeisterst mit deiner offenen und sympathischen Wesensart unsere Gäste von gross bis klein und bist mit deiner Kreativität und Begeisterungsfähigkeit vor allem verantwortlich für die...

Full job description Graham Street Prims F.C. require a food and beverage assistant on matchdays. Responsibilities will include making and serving hot and cold beverages and serving a range of items from the tea bar, as well as maintaining good hygiene practices. Games are played on Saturday evenings, Sunday mornings and some midweek evenings. A food safety level 2 qualification is preferred but can be funded for the right candidates. Job Type: Part-time Pay: £10.00-£13.00 per hour Work days: Weekend availability Work Location: In person

Full job description The FAW has three National Training Centres: its Elite Centre and HQ at the Vale Resort; and two National Development Centres at Dragon Park in Newport and Colliers Park in Wrexham. The FAW is looking to recruit a casual Receptionist / Facility Assistant based at Colliers Park, Wrexham. The postholder will have a number of responsibilities to ensure all users of the site are welcome and all queries are dealt with. The Receptionist/Facility Assistant will also be responsible, as part of the facilities team, for the smooth running of Colliers Park from a day to day perspective. The role is a zero hour contract and will primarily involve evening work (1600 to 2130) and may include some weekend work (0830 to 1800). Key areas of responsibility: Reception duties: Building strong relationships with staff and external stakeholders who use Colliers Park ​Answering incoming calls and redirecting to relevant department ​Providing...

Salary:  PG3 - £27,030.93 FTE (£12.96 per hour) Hours:  11 hours per week Contract:  Permanent Do you enjoy providing excellent customer service and working in a friendly, fast-paced environment? If so, we would love to hear from you! The Fox in the Box Café , located within the popular  Bradley Football Development Centre , is seeking an enthusiastic and reliable  Front of House & Café Assistant  to join our team. This is a fantastic opportunity for someone with experience in hospitality, catering, retail, or customer service who enjoys interacting with people and helping create memorable experiences for customers. Please note: This role includes the sale and service of alcohol. To comply with licensing requirements, applicants must be aged 18 years or over. What You'll Be Doing As part of our welcoming café team, you'll play a key role in delivering excellent service to customers and...

We are seeking an enthusiastic Food, Beverage and Events Supervisor to join our Food, Beverage and Events team. Working within an EFL club, the role oversees delivery of Food and Beverage on match days in the successful candidates delegated area. If successful, the person will be allocated to an area that they will supervise. Responsibilities include supervising staff, ensuring high standards of service are delivered across concessions and hospitality areas. A strong focus on customer experience and operational efficiency is essential.   Key Responsibilities  Supervise catering operations on match days and events Coordinate staff and workflow  Maintain food safety compliance Communicate with the wider team to ensure efficient delivery of food and beverage Monitor customer experience and operational performance  Work with the Head of department and Food and Beverage Manager to manage orders and stock levels.  ...

Full job description Job Summary We are seeking a dedicated Hotel Night Porter to provide exceptional guest services during overnight hours at our prestigious hotel. The successful candidate will ensure the safety, security, and comfort of our guests while maintaining the smooth operation of the hotel during the night shift. This role offers an excellent opportunity for individuals with a passion for hospitality and guest relations to contribute to a welcoming environment in a dynamic setting. Duties Welcome and assist guests arriving or departing during night hours, ensuring a warm and professional experience. Handle guest enquiries via phone and in person with courteous phone etiquette and professionalism. Monitor security systems and conduct regular patrols of the hotel premises and football club to ensure safety and security. Manage late-night check-ins and check-outs efficiently, providing accurate information about hotel facilities and...

At Vancouver Whitecaps FC, our mission is To Unite and Inspire Our Communities. We are looking for individuals who will contribute to our culture by embracing our four cornerstones: Team Spirit, Discipline, Work Ethic, and Mentality. If you are passionate about creating exceptional guest experiences, thrive in a fast-paced event environment, and enjoy engaging with VIP and premium clientele, we'd love to hear from you. The Premium Concierge plays a key role in delivering an exceptional match day experience for our Premium Members and VIP guests. As one of the primary points of contact in our Premium areas, you will provide outstanding hospitality, personalized service, and proactive support to ensure every guest enjoys a memorable experience from arrival to departure. This is an ideal opportunity for individuals with hospitality, customer service, or event experience who are passionate about professional sports and creating world-class guest experiences....

Full job description We are looking for a dedicated and enthusiastic Food & Beverage Assistant to join the Forest Green Rovers Food & Beverage Team, gaining industry experience and developing valuable skills. This position is perfect for individuals looking to develop their skills in a fast-paced setting, whether in catering, restaurants or other sectors. The successful candidate will be provided with support and training from our F&B Team; and have opportunities to develop their career within our team. Shift pattern is generally 9.00am - 5.00pm Mon-Fri, but expected to work all matchdays (Saturdays) and occasional events in the evenings. At Forest Green Rovers you will be part of a great team that thrives working in a fast-paced environment and with a clear focus on performance – to help drive success on and off the pitch. Sustainability is in our DNA, forming part of our everyday life, shaping our club ambitions and giving us a unique,...

The Role We are looking for a dynamic  Supporter Services Executive  to join us on a 12 Month Fixed Term Contract to champion our supporters and customers by delivering the very best experience possible across all product offerings and channels such as email, live chat, phone calls and in person. Relaying the voice of the customer internally to help drive insight across the organisation.   Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here . Beyond that, we are passionate about our  local community  and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no...