Seasonal Online Store Assistant

⚒️ WEST HAM UNITED

🛍️ Seasonal Online Store Assistant

📍 Location: London Stadium

💷 Pay: London Living Wage (LLW)

🕐 Contract: Zero Hours – Seasonal

📅 Start Date: Beginning of November

🎤 Interviews: Face-to-face at London Stadium, 14th–16th October

⚒️ Join the Hammers this Season!

Are you energetic, organised and ready to get behind the scenes at West Ham United? ⚒️

We’re looking for enthusiastic Seasonal Online Store Assistants to join our Retail team during one of the busiest periods of the year.

If you’re looking for your first step into retail, want to gain valuable experience, or simply love football and working as part of a team, this could be the opportunity for you. ⚽️

You don't need years of experience — we're looking for people who are reliable, positive, hardworking and ready to get stuck in.

🛒 What You'll Be Doing

Working as part of our Online Fulfilment team, you'll help make sure West Ham United supporters receive their orders accurately and on time.

Your role will include:

• 📦 Picking, packing and despatching customer orders.
• 📋 Making sure orders are packed carefully to prevent damage or loss of stock.
• 🛍️ Processing Click & Collect orders.
• 🔢 Completing regular stock counts and helping keep inventory accurate.
• 📦 Replenishing stock and keeping products available for customers.
• 👕 Supporting product personalisation, including shirt printing.
• 🧹 Keeping the warehouse and dispatch areas tidy, organised and compliant with Health & Safety requirements.
• 🏟️ Supporting other Retail teams, including the Warehouse and Stadium Store, when required by your Line Manager or Supervisors.

🙌 What We're Looking For

We're looking for people who are:

• ⚒️ Reliable and committed to their shifts.
• ⚽️ Passionate about providing a great experience for West Ham supporters.
• 💪 Hardworking and happy working in a fast-paced environment.
• 🤝 Friendly, approachable and comfortable working as part of a team.
• 📦 Organised and able to work accurately.
• 👕 Interested in retail, online fulfilment and sportswear.
• 🔄 Flexible and willing to support different areas of the Retail operation.
• 🧠 Quick to learn and happy to take on new tasks.

Previous retail or warehouse experience is useful, but enthusiasm, reliability and a great attitude are just as important.

🏟️ Be Part of Matchday & Beyond

This is your chance to gain real retail experience inside West Ham United, work alongside an experienced team and play a part in getting official Club products into the hands of supporters.

Whether you're starting your career, looking for seasonal work or want to build your retail experience, you'll be part of the team helping deliver the West Ham United experience to fans. ⚒️

📅 Recruitment Timeline

14th–16th October

🎤 Face-to-face interviews at London Stadium

Beginning of November

🚀 Successful candidates start

Contract: Zero Hours – Seasonal

Pay: London Living Wage

⚒️ Ready to Join Us?

If you're reliable, enthusiastic and ready to get stuck in, we'd love to hear from you.

Come and be part of the Hammers Retail team. ⚒️⚽️

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company Social events

EDI Statement

• The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.

• Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

• The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.

• The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.