Hawthorns Helper (Casual)

West Bromwich Albion Football Club have a new exciting opportunity to join our matchday team as a Hawthorns Helper. This is a casual matchday contract so this may include evenings, weekends and bank holidays as required and in line with business needs.

As a Hawthorns Helper you will be the clubs face of help and support on matchdays and potentially events that are held at the Hawthorns Stadium. You will be part of a team that will offer guidance and assistance to visiting fans, home and away, to enhance their customer experience. You will be deployed into areas on the perimeter of the stadium pre match and into Concourses within the stadium during the match. You will be identified by a uniform provided by the club and training in customer service and Safeguarding will be provided.

Equality and Diversity

West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. 

Safer Recruitment

“West Bromwich Albion Football Club is committed to ensuring the safety and welfare of all who we engage with and who visit our club. Whether online or in person, the club will strive to achieve its Vision and Principles through the implementation of its Safeguarding Strategy and Implementation Plan.

Creating positive and safer environments for everyone is our priority. We will work continuously to embed and sustain a safeguarding culture where everyone feels listened to, heard, responded to positively and supported in the management of any welfare issues or safeguarding concerns. This includes children, young people, parents/carers, players, those of any age with additional care and support needs, community partners, our paid and volunteer workforce and our supporters.”