What will you be doing?

• Digital Systems Developer for all digital systems across FA Learning, including the LXP, Community, and related learning platforms.
• Set up and configure resources and experiences within the LXP, ensuring they align with organisational objectives.
• Set up and configure user management, including user roles, permissions and learner groups.
• Utilise platform functionality, including APIs, webhooks and automation tools to support learner journeys, enable system integrations, improve personalisation and ensure learning activity is accurately recorded across connected systems.
• Identify and resolve system issues, making minor code changes to improve the learner experience and escalating larger technical support inquiries as needed with external vendors and service providers.
• Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
• Train and support FA Learning team members on system functionality and best practices.
• Support the delivery of the FA Learning Systems Roadmap through the implementation, testing and configuration of agreed system changes and enhancements.
• Evaluate configuration requests and provide recommendations on solution design, impact, risks and implementation approach.
• Maintain a QA process that is tailored to the testing of learning content and configuration of the LXP.
• Assist in establishing system governance policies, procedures, and standards.
• Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Proven experience configuring and administering enterprise learning platforms (LMS/LXP) and associated digital learning technologies.
• Ability to assess the impact of system configuration changes on user experience, business processes, integrations and connected systems.
• Experience investigating, diagnosing and resolving complex system configuration and functional issues.
• Ability to translate business requirements into effective system configuration solutions.
• Experience planning, executing and documenting system testing, quality assurance and user acceptance testing activities.
• Experience maintaining system documentation, configuration standards and operational procedures.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to train and support users at all levels of the organisation.
• Excellent written and communication skills.
• Ability to coordinate multiple workstreams and priorities, including those outsourced to external suppliers and agencies.

Beneficial to have:

• Experience of eLearning development or UI design.
• Understanding of learning platform architecture, user management, permissions, automation and learner journeys.
• Understanding of adult learning theories.
• Understanding of social learning theories.
• Experience using Docebo LXP.
• Familiarity with recognised eLearning technical standards.
• Strong analytical skills with the ability to interpret and communicate complex data and insight.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Private medical cover funded by The FA.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility.