Job Description
Superstadium Management Company Ltd (SMC) are looking to recruit enthusiastic Hospitality Front of House Team Members to join our matchday team and play a vital role in delivering a memorable experience for hospitality guests and sponsors.
This is a fast-paced role where you will work as part of a team to ensure our hospitality areas operate smoothly and guests receive the high standard of service we expect.
Position Type: Casual / Matchday Event Staff
Hours: Casual hours, including evenings, weekends and bank holidays
Location: MKM Stadium, Hull HU3 6HU
Pay: NMW
Your key responsibilities
• Welcome and assist hospitality guests in a friendly, professional and approachable manner.
• Provide high standards of customer service at every event.
• Assist with the smooth running of hospitality areas before, during and after events.
• Follow the direction and guidance of hospitality managers and the wider management team.
• Attend pre-match briefings and ensure you understand your duties and responsibilities for each event.
• Assist with preparing and presenting hospitality areas before guests arrive.
• Respond to guest queries and requests, escalating matters when necessary.
• Work effectively as part of a team and communicate clearly with colleagues and other stadium departments.
• Respond professionally to unexpected situations and follow the appropriate MKM Stadium procedures.
• Follow all relevant health and safety requirements and MKM Stadium policies and procedures.
• Maintain professional standards of dress, presentation and behaviour throughout each event.
• Assist with closing hospitality areas after events.
• Carry out any other reasonable duties required to support the smooth running of all hospitality areas.
What are we looking for?
We’re looking for someone who takes pride in delivering an excellent guest experience and enjoys being part of a busy matchday operation. You will be friendly, approachable, reliable and confident when interacting with a wide range of guests. You will also be a strong team player who supports colleagues, takes direction from management and represents SMC and the MKM Stadium professionally.
Essential Requirements
• Excellent customer service and communication skills.
• Friendly, approachable and professional manner.
• Reliable and punctual, with a professional standard of dress and presentation.
• Ability to work effectively as part of a busy team and willingness to follow instructions from management.
• Flexible approach to work, with availability for evenings, weekends and bank holidays.
• Applicants must be aged 18 or over.
Desirable Requirements
• Previous experience in hospitality, events or customer service is desirable but not essential.
• Previous experience working in a stadium, sports venue or matchday environment.
• Experience in a fast-paced, customer-facing hospitality role.
• NVQ Level 2 in Spectator Safety.
Training and Development
• As part of your training at the MKM Stadium, you will have the opportunity to gain the NVQ Level 2 qualification in Spectator Safety.
Key Behaviours
• Guest-focused and committed to delivering excellent customer service.
• Friendly, confident and approachable.
• Professional in appearance, conduct and communication.
• Strong team player who is willing to support colleagues and take direction from management.
• Calm and adaptable in a busy, fast-paced environment.
Safeguarding
The safeguarding and welfare of children, young people and adults at risk is paramount. This role is subject to our safer recruitment practices and pre-employment checks, which may include a Disclosure and Barring Service (DBS) check where appropriate.
Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
To apply for this role, please complete the SMC application form from our club website and send to recruitment@wearehullcity.co.uk
Superstadium Management Company Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
The safeguarding and welfare of children and young people is paramount of importance to Superstadium Management Company Ltd and as such this position is subject to the Disclosure and Barring Service (DBS). Superstadium Management Company Ltd is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Superstadium Management Company Ltd fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work.
