Facility Assistant / Receptionist

Full job description

The FAW has three National Training Centres: its Elite Centre and HQ at the Vale Resort; and two National Development Centres at Dragon Park in Newport and Colliers Park in Wrexham.

The FAW is looking to recruit a casual Receptionist / Facility Assistant based at Colliers Park, Wrexham. The postholder will have a number of responsibilities to ensure all users of the site are welcome and all queries are dealt with. The Receptionist/Facility Assistant will also be responsible, as part of the facilities team, for the smooth running of Colliers Park from a day to day perspective. The role is a zero hour contract and will primarily involve evening work (1600 to 2130) and may include some weekend work (0830 to 1800).

Key areas of responsibility:

Reception duties:

• Building strong relationships with staff and external stakeholders who use Colliers Park
• ​Answering incoming calls and redirecting to relevant department
• ​Providing customer support when able or redirecting to relevant department
• ​Taking detailed messages where necessary
• ​Greeting visitors as they arrive and connecting them with the appropriate party
• ​Keeping the front of house area tidy and organised, including the reception area, kitchen and meeting rooms
• ​Opening & Closing Reception
• ​Monitor visitor access and maintain security awareness

Facility Management – working closely with the Operational Supervisor in a number of areas including:

• Assisting with the day to day operational functionality of the office and facility including monitoring condition and upkeep of the building.
• ​Assisting in opening and closing of facilities.
• ​Organise conference and meeting room bookings
• ​Assist in the set up and close down of pitches
• ​Managing external queries for meeting room booking
• ​Open and close the building where required
• ​Monitoring stock levels for the site and ordering where required.

Administration

• Any other administration or facilities support as directed by the Head of National Training Centres.

The above list of accountability and responsibility is not intended to be a comprehensive list of all the duties involved and consequently the post holder may be required to perform other duties as appropriate to the role.

Person Specification:

Qualifications / Experience

• Experience of working in a sporting/leisure environment (desirable)
• ​Keen interest in sports and leisure

Skills / Knowledge

• Exceptional customer service skills
• ​A ‘can do’ attitude and ability to work independently
• ​Ability to multi-task and good organisational skills
• ​Good knowledge of Microsoft Office package
• ​Basic facilities or H&S management experience (desirable)

Role Specific Requirements

• The successful applicant will be subject to an enhanced DBS check.
• ​Open to the zero-hours concept and a willingness to work flexibly and unsociable hours from time to time as and when required including evenings and weekends.
• ​The ability to speak Welsh would be an advantage

FAW Values:

Our values underpin the FAW vision and guide all aspects of our work:

Excellence – we approach every challenge with determination and a drive to deliver our very best in all we do. We display commitment, motivation, discipline and perseverance, and hold ourselves accountable for results. In every aspect of business and sport, we strive to excel.

Family – we promote a welcoming culture of warmth and belonging where everyone is embraced. Through the power of the collective, we will continue to expand our football family, welcoming anyone who wants to achieve great things for Wales.

Respect – we believe that different ideas, strengths, interests, and cultural backgrounds are fundamental for success. We will earn the respect of others through our commitment to be open, honest, ethical and fair.

Pay: £14.25 per hour

Benefits:

• On-site parking

Application question(s):

• Do you have the right to work in the UK?

Work Location: In person