Job Description
At Vancouver Whitecaps FC, our mission is To Unite and Inspire Our Communities. We are looking for individuals who will contribute to our culture by embracing our four cornerstones: Team Spirit, Discipline, Work Ethic, and Mentality.
If you are passionate about creating exceptional guest experiences, thrive in a fast-paced event environment, and enjoy engaging with VIP and premium clientele, we'd love to hear from you.
The Premium Concierge plays a key role in delivering an exceptional match day experience for our Premium Members and VIP guests. As one of the primary points of contact in our Premium areas, you will provide outstanding hospitality, personalized service, and proactive support to ensure every guest enjoys a memorable experience from arrival to departure.
This is an ideal opportunity for individuals with hospitality, customer service, or event experience who are passionate about professional sports and creating world-class guest experiences.
Key Responsibilities
- Welcome Premium Members and VIP guests upon arrival and provide exceptional customer service throughout the event.
- Serve as the primary point of contact within Premium areas on match days.
- Provide guests with match day information, venue guidance, and event updates.
- Anticipate guest needs and respond promptly to questions, requests, and concerns.
- Deliver personalized service through special moments, surprise-and-delight initiatives, and premium gifting opportunities.
- Build positive, lasting relationships with Premium Members and returning guests.
- Promote club initiatives, campaigns, and upcoming events in a knowledgeable and engaging manner.
- Maintain a professional, welcoming atmosphere that reflects Whitecaps FC's premium hospitality standards.
- Gather guest feedback and communicate observations and recommendations to supervisors.
- Collaborate with fellow match day staff to ensure smooth operations and an exceptional guest experience.
What You Bring
We're looking for someone who is:
- Friendly, confident, and naturally enjoys interacting with people.
- Passionate about delivering exceptional customer service.
- Professional and comfortable engaging with high-profile guests and VIP clientele.
- A collaborative team player with a positive attitude.
- Calm under pressure with strong problem-solving and decision-making abilities.
- An excellent communicator with strong verbal and written communication skills.
- Able to work independently while maintaining attention to detail.
Qualifications & Experience
- Experience in hospitality, guest services, premium service, or event operations.
- Experience working with VIP guests or premium clientele is considered an asset.
- Background in hospitality, tourism, event management, or a related field is an asset.
- Must be 19 years of age or older.
Availability
Applicants must be available to work Vancouver Whitecaps FC home matches throughout the 2026 season, including evenings, weekends, and holidays as required. Candidates are encouraged to review the published home match schedule to ensure availability before applying.
What We Offer
- Complimentary match day parking.
- Discounted Vancouver Whitecaps FC tickets.
- Complimentary food and beverages during shifts.
- A dynamic and exciting work environment in professional sport.
- Opportunities to be part of creating memorable experiences for our supporters and guests.
Why Join Us?
At Vancouver Whitecaps FC, every match day is an opportunity to create unforgettable moments. If you're passionate about hospitality, enjoy working in a team environment, and take pride in delivering exceptional service, we encourage you to apply and become part of our Premium Hospitality team.
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.
We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Inclusion Statement
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
"Within these walls, you are welcomed, accepted, and respected. Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
