Player Care Assistant

R O L E  O V E R V I E W

The Player Care Officer is responsible for supporting the welfare, wellbeing,
development, and day-to-day needs of players. The role ensures players receive
high-quality pastoral care, helping them perform at their best both on and off the
field while promoting a safe, inclusive, and professional environment.

K E Y  R E S P O N S I B I L I T I E S

Player Care & Welfare

▸ Act as a primary point of support for new signings and established players
regarding off-field welfare needs, with a high degree of empathy,
professionalism, and discretion.
▸ Liaise with local estate agents to arrange property viewings for new players
and build a maintained database of estate agent contacts and properties.
▸ Book and manage hotel accommodation for new signings and players
requiring temporary housing.
▸ Identify and negotiate hotel partnerships to secure preferential rates for the
Club.
▸ Arrange tuition and educational support for new players where required.
▸ Provide hands-on relocation and settlement support to players joining the
Club, ensuring a positive and smooth transition.
▸ Organise and coordinate player appearances in conjunction with relevant
departments this will also include Club open training days held at the Den.
▸ Coordinate signing sessions at the Training Ground and facilitate merchandise
signing on behalf of players.
▸ Attend and support pre-season training camps, both in the UK and overseas.
▸ Assist players with relocation, accommodation, transport, schooling, vias,
utilities, NI numbers and settling into the club/organisation.
▸ Support players transitioning into the organisation.
▸ Coordinate educational, personal development, and life-skills programmes.
▸ Help players balance sporting, educational, and personal commitments.

Matchday Operations — First Team & U21s

▸ Work on First Team matchdays at The Den, covering the Players' Entrance and
the Player Family Room, with flexibility to support across match operations as
required.
▸ Manage and administer Player Matchday Tickets and Lounge Passes for all
home fixtures including manage tickets for away games.
▸ Produce U21 QR codes for digital matchday team sheets for U21 fixtures
▸ Coordinate U21 matchday scout replies and guest lists, ensuring accuracy and
timely communication.
▸ Assist in the management of U21 trialists, ensuring all medical documentation is
completed in conjunction with medical staff, and confirming player
registration ahead of fixtures.
▸ Maintain and update a trialist database for the Head of Training Ground
Operations, ensuring accurate and up-to-date records at all times.
▸ Assist in confirming U21 games with opposition clubs and match officials as well
as internal staff.
▸ Liaise with Academy staff regarding guest lists for Academy fixtures at the
weekend.

Safeguarding & Mental Health

▸ Act as joint Designated Safeguarding Officer (DSO) for the Training Ground as
well as a Mental Health Ambassador, alongside the Head of Training Ground
Operations.
▸ Promote and maintain a strong safeguarding and mental health culture within
the training ground environment.
▸ Ensure safeguarding policies and measures are consistently implemented and
adhered to by all staff and visitors.
▸ Escalate any safeguarding concerns promptly and appropriately to the Club
Safeguarding Officer.
▸ Maintain up-to-date knowledge of safeguarding legislation, best practice, and
Club policy

P E R S O N  S P E C I F I C A T I O N

Essential
▸ Strong Previous experience in a sports club, stadium, or similar fast-paced
operational environment.
▸ Strong administrative and organisational skills, with the ability to manage a
varied and high-volume workload to tight deadlines.
▸ Excellent communication skills, both written and verbal, with the ability to
engage confidently with players, staff, and external partners at all levels.
▸ Proficient in Microsoft Office, in particular Excel, Outlook, and Word.
▸ Experience in a player care, welfare, or customer-facing support capacity.
▸ Demonstrated ability to work flexibly, including evenings, weekends, and
matchdays as required.
▸ High levels of personal discretion and professionalism, particularly in respect of
player and Club confidentiality.
▸ A proactive, self-starting approach with the ability to work independently and
use initiative.

Desirable
▸ Experience working within a professional football club or elite sporting
environment.
▸ Knowledge of safeguarding legislation and best practice, or willingness to
undertake training to Designated Safeguarding Officer level.
▸ Experience of travel booking, logistics coordination, or fleet management.
▸ Familiarity with football club administrative requirements.

Personal Attributes
▸ Calm and solutions-focused under pressure, with strong problem-solving
instincts.
▸ Warm, personable, and professional — able to build trusted relationships with
players, colleagues, and external parties.
▸ Detail-oriented and thorough, with a commitment to accuracy and high
standards.
▸ Flexible and adaptable, embracing the varied and unpredictable nature of a
professional football club.
▸ Committed to the values and culture of Millwall Football Club, and to
contributing positively to the Club's working environment.