Sensory Room Assistant

Job Title: Sensory Room Assistant

Reporting to: RL1 (Executive)

Location: Gtech Community Stadium

Salary: £17.34 Per Hour                           

The Club

Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

The purpose of Sensory Room is to enable children and adults who have sensory processing issues to enjoy football in a calm environment. We expect a large proportion of users will be affected by autism spectrum disorder, but other conditions may also be present. The Sensory Room Assistant will work at Brentford FC home matches and shifts will be approximately 5-6 hours long. They will work as part of a small team that will be responsible for ensuring our supporters using our Sensory Room receive the best possible service each time they visit the stadium. They will be the first point of contact for supporters using the Sensory Room and will help facilitate the best experience for families and individuals.

Key Responsibilities

• Set up the room pre-match and clear the room post-match ready for other users

• Greet all Sensory Room visitors in a warm, genuine, and friendly manner

• Support families wishing to watch the match together, not to replace parents who simply want to watch the match

• Support families and individuals to access the activities available within the room in a safe and considerate manner

• Work with other staff, specifically stewards and the catering team, to provide refreshments and access to the room along with other parts of the stadium

• Ensure that Sensory Room visitors receive a positive experience and enjoy the full matchday from arrival, the match itself and leaving the stadium

Essential Characteristics:

• Good communication skills with the ability to engage with customers and colleagues

• Demonstrable experience of working with children/adults with sensory processing issues

• Demonstratable understanding of autism spectrum disorder and experience of working with individuals with autism

• Confident and outgoing personality

• Ability to manage own time effectively 

• Flexible and willing to take on ad-hoc tasks

• Ability to understand the needs of both parents/carers and children/adults using the Sensory Room

• Experience of working with individuals one-on-one and managing difficult situations that may arise

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements

• To build and maintain good working relationships while maintaining a professional image

• To keep confidential any information gained regarding the Club and its personnel

• To always maintain a flexible approach to work

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.

We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.

We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.