Front of House (Youth Mentor)

Location: Elland Road, Leeds

Contract Fixed Term (7 Months) – August/September 2026 to 23 March 2027

Hours of Work: 37.5 Hours Per Week

Application Deadline: 11th August 2026

What You’ll Be Doing

We are looking for a welcoming, organised, and customer-focused Front of House (Youth Mentor) to support the delivery of the Leeds United Foundation Youth Hub programme.

Working closely with the Youth Hub team, Department for Work and Pensions colleagues, and the Foundation's Business Support team, you will provide a professional front-of-house service while supporting unemployed young people on their journey towards employment.

You will play a key role in creating a positive first impression for visitors, coordinating appointments and workshops, maintaining accurate records, and ensuring customers receive a supportive and professional experience throughout their engagement with the programme.

Key Responsibilities:

Front of House & Customer Service

• Provide a professional, welcoming, and trusted front-of-house service.

• Act as the first point of contact for customers, visitors, and colleagues.

• Manage reception activities, appointments, and visitor arrivals.

• Welcome visitors, verify identification, and direct individuals to appointments and workshops.

• Maintain a visible and professional presence within reception and public areas.

• Respond promptly and professionally to telephone, email, and face-to-face enquiries.

• Manage the Foundation Business Support inbox and telephone line.

• Support Foundation ticketing and matchday ticket allocation processes when required.

Appointment & Customer Administration

• Prepare appointment schedules and attendee lists.

• Manage registration forms, assessments, support plans, and programme documentation.

• Create and maintain accurate customer records using SharePoint, Salesforce, Excel, and other systems.

• Upload and maintain customer files, documentation, and case notes.

• Support appointments and customer administration during periods of staff absence.

• Ensure all customer information is maintained securely and accurately.

Workshop & Programme Support

• Prepare workshop materials, resources, refreshments, and venue arrangements.

• Coordinate attendance and communicate with participants before workshops.

• Support workshop registration, attendance monitoring, and identification checks.

• Update attendance records and upload supporting documentation following sessions.

• Assist young people attending workshops and programme activities.

Safeguarding, Compliance & Team Working

• Handle sensitive information confidentially and in accordance with GDPR.

• Record and report safeguarding concerns in line with Foundation procedures.

• Maintain accurate records and documentation.

• Work collaboratively with Youth Hub colleagues, DWP partners, Foundation staff, and external stakeholders.

• Promote a welcoming, inclusive, and supportive environment.

• Support young people in progressing towards education, training, and employment opportunities.

• Undertake any reasonable duties required to support Foundation objectives.

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What We’re Looking For

You’ll have:

Excellent customer service and interpersonal skills.

Strong organisational and administrative abilities.

Excellent communication skills, both written and verbal.

Strong attention to detail and accuracy.

High levels of professionalism, discretion, and confidentiality.

Confidence working independently and using your own initiative.

Good IT skills, including Microsoft Office and digital record-management systems.

A genuine passion for supporting young people.

Experience

Experience working within a front-of-house, reception, or customer-focused environment.

Experience providing administrative support and maintaining accurate records.

Experience handling confidential or sensitive information.

Experience managing competing priorities in a busy environment.

Experience providing high levels of customer service.

Experience using digital systems, databases, spreadsheets, or CRM platforms.

Desirable

Experience working with young people in a community, employability, education, or support setting.

Experience using SharePoint, Salesforce, or similar CRM systems.

Knowledge of safeguarding practices when working with young people.

Experience supporting workshops, events, or group activities.

Relevant administration, business support, customer service, or office management qualification.

Why Should You Join The Leeds United Foundation?

Whether you are on the pitch or behind the scenes here, we’re united by passion, pride, and a drive to always improve. You’ll be joining a supportive team where your voice is valued and your development matters.

In return for your dedication, you’ll receive a competitive salary package and pension scheme, along with a range of exciting perks.

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If you’re looking to take the next step in your career and want to be part of a club that’s as committed to its people as it is to performance, we would love to see your application.