Job Description
Manchester, GB
Based in Manchester, we have two full-time roles supporting visitor growth and revenue performance across Manchester City’s Visitor Attractions offering. You will play an important role in managing group enquiries, converting bookings and building strong customer relationships across Museum, Stadium Tours, Roof Walk and future attractions.
Who We Are
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.
Within our Visitor Attractions team, we create memorable experiences that connect visitors with the story and spirit of Manchester City. Our commercial team plays a key role in growing visitor engagement, supporting tourism activity and ensuring guests receive a high-quality experience from enquiry through to visit.
The Role
You will manage group sales enquiries across assigned regional markets, supporting the conversion of enquiries into confirmed bookings across a range of Visitor Attractions products. Working closely with the Sales Manager and operational teams, you will help ensure customers receive timely, accurate and professional support throughout the booking process.
Alongside sales conversion activity, you will build and maintain positive relationships with group organisers, travel partners, schools and tour operators, helping to encourage repeat bookings and ongoing customer engagement. You will contribute to delivering a smooth customer journey while supporting wider visitor growth activity.
You will also support booking coordination and operational administration, ensuring customer requirements, booking information and operational schedules are accurately maintained and aligned to attraction capacity. Through your organisation, communication and customer-focused approach, you will contribute to delivering a positive visitor experience across Manchester City’s attractions.
What You’ll Bring
⚽ Experience within sales, bookings, customer service or commercial support environments
⚽ Ability to manage customer enquiries and convert opportunities into bookings
⚽ Clear and effective communication and relationship management skills
⚽ Ability to organise and manage multiple priorities accurately
⚽ Comfortable using booking systems, CRM platforms or sales administration tools
⚽ Collaborative approach across operational and commercial teams
Why Choose Us
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.
You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
