Job Description
REPORTS TO: Academy Secretary
LOCATION: Robins High Performance Centre
CONTRACT: Casual
Club vision: to play football at the highest level. Bristol City is a widely respected institution within English football, defined by its stability, rich heritage, and a proven track record of elite player development. Looking ahead, we aren’t simply aiming for a place in the top flight; we are committed to being “Premier League Ready” in every sense. This means building the sporting, commercial and operational foundations necessary to compete at the highest level and sustain that status over the long term. When we achieve our goal of playing in the Premier League for the first time, it will be transformative not just for the club, but for the city of Bristol itself.
Job mission: to maintain a safe, secure, and welcoming environment for players, staff, visitors, and guests attending the training ground. You will represent our organisation with professionalism while ensuring all visitors have a positive experience.
Join Our Academy Stewarding Team – Casual Stewarding Staff (Bristol City Robins High Performance Centre)
Are you professional, reliable, and passionate about delivering excellent customer service? We are looking for Stewarding Staff on a casual basis to support regular matchday operations at Bristol City FC’s Training Ground.
This is a flexible role, ideal for individuals seeking regular event and matchday-related work without the commitment of contracted hours. Various shifts available, must be willing to cover weekday evenings and weekends.
Key Responsibilities
- Greeting and directing players, staff, visitors and guests
- Monitoring access points and checking accreditation where required
- Providing excellent customer service and assistance
- Assisting with vehicle and pedestrian movement around the site
- Maintaining a visible presence throughout the training ground
- Reporting incidents, hazards or suspicious activity promptly
- Supporting emergency procedures when required
- Ensuring all health, safety and security procedures are followed
What We’re Looking For
- Excellent communication and interpersonal skills
- A professional and approachable manner
- Reliability, punctuality and a strong work ethic
- Ability to remain calm and confident under pressure
- Flexible availability, including evenings, weekends and occasional bank holidays
- Previous stewarding, customer service or security experience is desirable but not essential, as full training will be provided
What we will provide
- Flexible, casual work – but regular shifts available!
- Competitive hourly pay
- Shifts available throughout the football season and at club events
- Training and ongoing support
- A friendly and professional working environment
- DBS Check required
