Control Room Log Administrator

Job Description

Control Room Log Administrator

Hours of Work: As required by the Safety Officer

Department: Safety & Security

Location: LUFC, Elland Road, Leeds

Responsible to: Head of Safety & Security

Role Summary To record accurately the communications within the control room via Safety Management, 2 way radios, emergency telephones and telephone lines.

Role Responsibilities

  • Record accurately information within the control room log

  • Maintain the integrity of the log

  • Operating the relevant radio equipment

  • Liaising with other Control Room representatives including Police, First Aid and Event Management

  • If required cascading information to frontline staff via radio and responding to staff and management frontline queries via radio in a timely manner

  • Completing appropriate paperwork whilst escalating issues where appropriate

  • Possessing a good knowledge of each event’s policies, procedures and job descriptions

 

Other Responsibilities To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Knowledge, Skills & Experience Essential

  • Excellent verbal communications skills

  • Able to speak clearly on the radio

  • Able to work accurately in a high-pressure environment

  • Excellent customer service skills

  • IT Literate

  • Able to multi-task

  • A strong team player with the ability to build and maintain positive relationships

  • Good knowledge of event security or willingness to learn

  • To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation

  • To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

  • To act in a manner that supports the Club’s Vision and Values always

  • Good stadium knowledge to log incidents accurately.