Job Description
Premium Services Executive
Permanent
Newcastle Upon Tyne
Competitive
Closing Date: 24th June 2026
Be part of something bigger. Delivering world-class service across every premium experience.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
The Premium Services Executive role plays a key part in delivering exceptional service and operational excellence across the club’s premium sales and hospitality ecosystem. This position supports the full end‑to‑end administration of premium client experiences, matchday operations, Business Club management, and Hospitality contract delivery. The ideal candidate will be detail‑oriented, proactive, and committed to enhancing the premium client journey across every touchpoint.
What you’ll do
* Support the Premium Sales Administration Manager with daily sales setup requirements and workflow optimisation.
* Manage general Salesforce administration including pipeline setup, reporting, dashboard creation, and ongoing system maintenance.
* Create, issue, and maintain all Hospitality Contracts, ensuring timely updates and accuracy across all client groups.
* Manage generic Business Club administration across systems including Unify, Salesforce, and the Business Club App.
* Lead on Matchday Experience administration, ensuring all premium areas run efficiently and to a high standard.
* Ensure smooth running of single-match hospitality areas, coordinating logistics and distributing client feedback to relevant stakeholders.
* Coordinate the full matchday ballot process including administration, member communication, and operational alignment.
* Manage matchday ballot assistant requests and oversee any required seat relocations across stadium zones.
* Gather, analyse, and circulate client feedback following matchdays or events, creating actionable plans to improve service delivery.
* Manage seat optimisation processes including seat fills, releases, and experience-enhancing adjustments.
* Oversee daily management and functionality of the Business Club app, driving continuous improvement and user experience optimisation.
* Collaborate with internal stakeholders to enhance digital engagement and ensure accurate, up-to-date content.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
