Premium Hospitality Relationships Executive

Location: Elland Road

Application Deadline: 5th June 2026

Join the Team Behind the Team

At Leeds United, we know that success on the pitch starts with strength behind the scenes.

In this role, you will be responsible for establishing and maintaining relationships with new and existing premium hospitality clients. You will act as the key relationship holder, assisting with all client queries across email, telephone and matchday experiences. You will support the Premium Sales and Hospitality Operations Manager and wider hospitality department with the running of matchdays, being the sole relationship holder of designated hospitality areas. You will establish and execute an excellent service delivery and support on long-term account retention.

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What You’ll Be Doing

Key Responsibilities:

Account Management

Build and maintain strong client relationships with internal and external stakeholders

Manage the account of clients within your portfolio, ranging from long-standing clients to match by match bookings

Support with the execution of seasonal renewals and seasonal hospitality benefit delivery

Keep and maintain up to date client records to ensure that important milestones and dates are captured and celebrated by the Club, providing an opportunity to upsell and retain clients e.g. birthdays, anniversaries etc.,

Provide data insights to the Premium Sales and Hospitality Operations Manager to inform retention strategy and opportunities for growth

Work with the wider hospitality department to execute positive client experiences on a matchday

Build long-term relationships that drive repeated business and retention

Premium Lounge and Matchday Operations

Manage event programming for up to 1,000 guests in a critical hospitality area on a matchday

Provide general administration support across the premium hospitality department for all client queries

Execute pre-match duties such as distribution of ticket scanners, host packs, and team sheets for hosts and coordinators to implement on a matchday

Execute matchday briefings with casual staff on a matchday to ensure the smooth and efficient running of critical hospitality areas

Utilise the Club’s matchday systems to distribute digital match tickets and itineraries

General support on matchdays across the Premium Hospitality department

Administration

Support the wider hospitality department with match-by-match inbound account enquiries through all Club channels including email, telephone and social media

Work closely with the wider hospitality department to ensure a seamless transition from new sale to new account status

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What We’re Looking For

We’re looking for someone proactive, personable, and who thrives in a busy environment. You’ll be a key point of contact for the club, so building trust, staying organised, and maintaining confidentiality are all essential.

You’ll have:

Previous experience in hospitality, account management, relationship management, or customer service as VIP guest services or high-level brand.

Strong interpersonal and communication skills.

Ability to manage high-profile clients and stakeholders professionally.

Excellent organisational and multitasking abilities.

Confidence working in a fast-paced, live-event environment.

Proficiency in Microsoft Office and CRM systems.

Flexible approach to working evenings, weekends, and matchdays.

Desirable

Experience within football, sports, or premium events hospitality.

Knowledge of corporate hospitality operations.

Account management experience.

Understanding of VIP guest management and sponsorship servicing.

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Why Should You Join Leeds United?

Whether you are on the pitch or behind the scenes here, we’re united by passion, pride, and a drive to always improve. You’ll be joining a supportive people team where your voice is valued and your development matters.

In return for your dedication, you’ll receive a competitive salary package and pension scheme, along with a range of exciting perks.

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If you’re looking to take the next step in your career and want to be part of a club that’s as committed to its people as it is to performance, we would love to see your application.