Retail Executive (Part-Time)

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

JOB PURPOSE

As a Retail Executive you will play an essential role in providing an exceptional shopping experience for our supporters, whether they are purchasing the latest replica kit, matchday merchandise, or collecting online orders. This role goes beyond retail – it’s about contributing to the overall supporter experience.

KEY RESPONSIBILITIES (KPIs)

Customer Service

• Deliver exceptional customer service by greeting customers warmly, assisting with their enquiries, and ensuring a positive shopping experience.
• Identify opportunities to upsell products by highlighting promotions and making tailored recommendations to meet customers’ needs.
• Willingness to stay informed about the club, including recent results and news, in order to engage confidently with supporters and enhance their experience.
• Process transactions efficiently and accurately through card and digital payments, adhering to all transaction handling procedures.
• Handle exchanges, refunds, and customer queries in line with store policies.
• Contribute to leading and role modeling casual team to deliver required standards and training.

Merchandising and Store Presentation

• Stay on top of store replenishment, ensuring shelves and displays are well-stocked and presentable, maintaining optimal product availability throughout the day.
• Maintain high store standards by keeping both the shop floor and stockroom organized, clean, and free of clutter.

Stockroom Operations & Inventory Management

• Receive, unpack, process and organise incoming stock in a timely manner, ensuring items are accurately checked, recorded, and stored in the correct location.
• Organise and label stock, ensuring efficient use of space and quick identification of products.
• Manage stock movement between the stockroom and retail floor, ensuring smooth distribution for store displays and online orders.
• Monitor stock levels and assist with periodic stock checks, ensuring the inventory system is updated and discrepancies are flagged promptly.
• Rotate stock regularly, especially on matchdays and when new product ranges are launched.
• Maintain a clean, safe, and organised stockroom, adhering to health and safety procedures to avoid accidents or product damage.
• Participate in stock counts and bi-annual stock takes, ensuring accuracy and completeness.
• Ensure stock is handled safely, using appropriate lifting techniques and equipment (e.g., trolleys, manual handling).
• Report any stock discrepancies, damaged items, or operational issues to the Assistant Store Manager or Instore and Online Retail Manager.

Online Order Fulfilment

• Accurately pick, pack, and prepare products for online orders placed through the eCommerce platform.
• Ensure all orders are fulfilled in a timely manner, with correct products, sizes, and quantities dispatched to customers.
• Monitor stock levels for online orders and inform the team if stock is running low or issues arise.

Other

• Take responsibility for opening and closing the store when required, ensuring all security procedures are followed.

KEY RELATIONSHIPS

• Instore and Online Retail Manager
• Assistant Store Manager
• Stockroom Assistant
• Other Retail Assistants both permanent and casual

Essential

• Friendly, confident, and customer-focused.
• Reliable team player with a flexible and positive attitude (especially around matchdays, evenings, weekends)
• Strong communication and interpersonal skills
• Friendly, approachable, and passionate about customer service
• Good communication skills and a team-player mindset

Desirable

• Passionate about sport and proud to represent our group of clubs is a plus.
• Previous retail or customer-facing experience is a plus, but not essential — full training will be provided.

Salary: £15,813 per annum (£26,354 pro rata, FTE)

Hours: 3 days out of 7 to include home match day evenings and weekends

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.