Operations Administrator

Job Title: Operations Administrator

Job Grade: RL1 (Executive)

Reports to: Stadium Events Lead

Location: Gtech Community Stadium, Brentford

Department: Operations

Sub-department: Stadium Operations

Salary: £30,000

The Club

Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

The role of Operations Administrator is essential in supporting the Operations Director, Stadium Events Lead, and wider Operations Department with the planning, coordination, administration and delivery of stadium operations with a focus on non-matchday events.

Key Responsibilities

· Act as the primary point of contact for special events, stadium tours, site visits and all non-matchday stadium use.

· Work with sub-contractors and stakeholders to produce and agree detailed event plans.

· Provide ad-hoc cover for stadium reception where required.

· Ensure all event requirements are captured, costed, managed, supervised and delivered within agreed timelines.

· Manage and maintain the stadium calendar ensuring alignment with internal stakeholders including catering and facilities teams.

· Co-ordinate with venue sales, commercial and partnerships teams regarding venue hire opportunities.

· Liaising with imbedded contractors such security, catering and cleaning staff to ensure all events are serviced to the highest standard.

· Provide monthly reports on stadium usage for internal and external stakeholders.

· Assist and co-ordinate commercial stadium tours in conjunction with relevant departments.

· Support the department in continually evaluating and improving processes.

· Assist with diary management and scheduling for the Director and Associate Director of Operations.

· Assist with pre-match stadium set up including printing, signage overlay, accreditation and car parking management.

· Undertake such other duties appropriate to the level and character of work as may reasonably be required.

· Flexible approach to working hours including evenings and weekends.

· Provide general administrative support to the Stadium Operations Team.

Knowledge

· At least demonstratable experience of working in an events and/or operations environment.

· Strong administrative and organisational skills with the ability to manage multiple tasks simultaneously.

· Ability to meet tight and demanding deadlines and troubleshoot challenges as they arise.

· Ability to work calmly under pressure in a fast-paced environment.

· Proficiency in MS Office, MS Teams, and data management systems.

· A genuine team player with a collaborative approach to problem-solving.

· Exceptional customer service knowledge and experience.

· High level of numeracy and literacy.

Specialist Skills

· Experience working in a stadium or large-scale events venue environment.

· IOSH or equivalent health and safety qualification (or willingness to achieve).

· Spectator Safety NVQ Level 2 (or willingness to achieve).

· First Aid at Work certification (or willingness to achieve).

People Skills

No two days are the same at Brentford. A flexible approach to people and to communication is crucial to making each visitor and each guest feel welcome. To give the best service, the Operations Administrator will need to:

· Support with the delivery of events which will include client liaison in the planning stage but also on the event itself.

· Manage casual staff including rostering, briefing, and performance feedback.

· Interface with guests, clients, BFC stakeholders, and the general public when covering stadium reception.

· Excellent communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels.

External Impact

One of the elements of the club strategy where stadium operations can have direct impact is growth. Whether its supporting on an event or managing the stadium reception, every event and every interaction is an opportunity to show the stadium and the club to new people.

Decision Making

When covering for the Stadium Events Lead, there might be occasions where the Operations Administrator may be required to support with delivering events or even lead where appropriate. Handling queries at stadium reception will also require some decision making but support always will be available from other members of the stadium operations team.

Innovation

As the business grows, our people do too. We encourage a culture of feeding back and suggesting new ways of working. Training opportunities to aid professional development are available too.

General Club Accountabilities

· To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements

· To build and maintain good working relationships while maintaining a professional image

· To keep confidential any information gained regarding the Club and its personnel

· To always maintain a flexible approach to work

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.

We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.

We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic.

Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.