Football Operations Manager

Ebbsfleet United are seeking an experienced and highly organised Full-time Football Operations Manager to oversee all aspects of Football Operations including Club Secretary Duties.

This role has become available due to a long-term, valued member of the team progressing to an EFL position and will include a short period of handover transition. 

This is a senior leadership role, requiring a hands-on leader who can plan, coordinate and deliver safe, efficient and high-quality operations.  

Key Responsibilities 

Operations 

• Lead and oversee the full operational delivery of all home matchdays.  

• Lead bookings and logistics.  

• Coordinate staffing, logistics, and departmental planning to ensure smooth and compliant operations. 

• Supervise up to 50 staff and volunteers across ticketing, retail, bars, kiosks, hospitality, and stewarding. 

• Provide confident, calm leadership during live events, resolving issues quickly and maintaining communication across all departments. 

Club Secretarial  

• Working closely alongside the team manager, football administration and competition frameworks to ensure that all football-related matchday regulations and requirements are supported.  

• Ensure compliance with all League, FA and regulatory bodies on all matters for player contracts and registrations, and League regulations.

• Ensure licensing compliance and financial reporting compliance with the FA and League. 

• Liaise with visiting and away clubs on all pre- and post match matters. 

Staff Leadership & Management 

• Manage a mixed team of permanent, casual and volunteer staff. 

• Oversee recruitment, onboarding, training, rotas, and performance management. 

• Promote a strong team culture through regular communication, briefings and accountability. 

Commercial & Financial Oversight 

• Manage supplier relationships, pricing structures and purchasing to maximise value and efficiency. 

• Negotiate and manage contracts with suppliers, sponsors and service providers to ensure best value and long-term partnerships. 

• Act as a keyholder and lead on-site security and lock-up procedures. 

General Leadership 

• Provide day-to-day operational leadership of the football department.

• Maintain oversight of the club diary and upcoming events to ensure all departments are aligned and prepared. 

• Lead by example, demonstrating professionalism, flexibility and commitment across a varied and demanding workload. 

• Be available to support evening and weekend events, including all home and away matchdays. 

About You 

• Proven experience in operational management, preferably within sport. 

• Registrations, compliance and contract experience within a professional sporting landscape. 

• Strong leadership and communication skills, with the ability to manage multiple priorities. 

• Excellent organisational and problem-solving ability under pressure. 

• Confident handling compliance, licensing and H&S processes. 

• A proactive, hands-on approach and willingness to work flexibly, including weekends and evenings. 

Competitive salary will be offered and disclosed to shortlisted applicants.