Job Description
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
Man City is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Manchester City is looking for a Commercial Operations Co-ordinator to support the day-to-day running of our Commercial Sales function. This role sits at the centre of our hospitality, groups and reseller operations, providing essential coordination across inventory, systems, project delivery and matchday activity. You’ll work closely with multiple sales teams, helping to streamline processes, manage requests and ensure everything behind the scenes runs smoothly.
It’s a great opportunity for someone who enjoys organisation, structure and working across a wide range of teams, while building a strong understanding of how commercial activity operates across both Men’s and Women’s matchdays.
Please be aware this role is a fixed-term contract to cover maternity leave in the department until Summer 2027.
Your Impact
- Provide day-to-day operational support across Hospitality, Groups and Reseller teams, ensuring processes are followed and risks are minimised.
- Support delivery of key commercial projects (e.g. seasonal renewals, concerts, matchday on-sale activity) from planning through to execution.
- Manage inventory processes, including approvals, governance checks, refunds and allocations.
- Support internal revenue streams (e.g. players, partners, protocol) across seasonal and match-by-match activity.
- Assist with reseller operations, including bulk inventory processing, ticket queries and fulfilment support.
- Manage shared inboxes, distributing enquiries efficiently and ensuring timely responses.
- Support matchday operations and wider administrative tasks as required.
What we are looking for
- Strong written and verbal communication skills, with high attention to detail and accuracy.
- Experience in an administrative, operational or sales support role within a fast-paced environment.
- Highly organised with a structured approach to managing tasks and processes.
- Confident working across multiple systems, including Microsoft Office (Excel, Word, PowerPoint).
- A collaborative mindset with the ability to build relationships across teams.
- Flexibility to support both Men’s and Women’s matchdays as required.
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Equal opportunities
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities
