Job Description
Be part of something bigger. Continuously improve digital journeys through insight, testing and iteration.
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
Our digital platforms connect millions of fans to the club. This role focuses on continually improving those experiences through insight-led optimisation and test-and-learn approaches.
About the role
You’ll be responsible for improving live digital journeys across web, app and ecommerce. Through experimentation, insight and collaboration, you’ll help ensure digital experiences are engaging, accessible and effective.
What you’ll do
* Optimise live digital journeys to improve engagement, usability and progression
* Identify friction points using behavioural data, analytics and user feedback
* Plan and evaluate A/B tests and experimentation initiatives
* Define hypotheses, success metrics and guardrails for optimisation activity
* Share learning and insight to inform wider product and experience decisions
What we’re looking for
* Experience mapping and optimising end-to-end digital user journeys
* Hands-on experience running and interpreting A/B or multivariate tests
* Strong understanding of analytics, experimentation and insight-led optimisation
* Ability to balance performance outcomes with long-term experience quality
* Confident stakeholder communication and collaboration skills
The team
You’ll work closely with product, design, engineering, data and commercial teams in a supportive, delivery-focused environment.
Newcastle United’s Digital team is building modern, inclusive digital experiences with real-world impact. You’ll work on meaningful products, collaborate with supportive teams, and be encouraged to learn, question and improve how we work, all while helping shape the future of the club’s digital ecosystem.
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
