Fulham Football Club
Fulham Football Club - Stadium
Responsibilities include but are not limited to:
To supervise the Ticket Office Staff, alongside the Head of Ticketing
To work with the Head of Ticketing to manage Staff workload on a day to day basis and ensuring the team is always fully up to date with ticketing on sale dates, sale information and match day briefings
Manage the fulfillment and distribution of tickets for away fixtures, memberships and daily ticket batch printing
Answering all inbound comms to the agreed Service Level KPI associated to the relevant communication channel
Handling any customer queries and complains with a solution driven and positive approach
Processing all ticket sales for Fulham FC products, away games and supporter travel, with daily reconciliation of all sales through the SecuTix System
Updating and maintaining supporter database records to ensure data is accurately captured across the ticketing system, CRM System and the data warehouse
Supporting the...