Liverpool FC
Liverpool, UK
About the role
As a Fan Support Team Member, you will be responsible for ensuring that fans visiting Anfield are helped and supported as required. You will deal with other match day teams as needed to resolve questions or gain information.
What will you be doing?
Provide a comprehensive information service for fans on match day, including directions to their seating area, services available, and any promotional activity or special events on-going in and around the Stadium.
Be a visible sign of support and information for all visitors. Be alert to people around you, acknowledging them, checking they are ok.
Resolve or escalate any issues of concern or complaint in the appropriate manner and following Club policy and procedures.
Who are we looking for?
We are looking for customer service driven individuals who are confident and outgoing, who can communicate clearly....