75 customer service jobs found

Job Summary We are seeking a dynamic and enthusiastic Retail Sales Associate to join our team on a zero hours, ad hoc basis, including match days, non-match day Saturdays, and various weekday shifts (daytime, evenings, and weekends). The ideal candidate will have a passion for customer service, a keen interest in retail merchandising, and a proactive approach to sales. In this role, you will support the shop and ticket office operations, helping to drive business growth for the club through exceptional service and effective sales activity. Responsibilities Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone. Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets....

An exciting opportunity has arisen within Norwich City Football Club in the role of Catering Duty Manager to cover our busy Christmas party season. This is an excellent role for someone who is motivated and enthusiastic with proven experience in the catering industry. This is a fixed-term position from 1 November 2026 until 2 January 2026 working 40 hours per week across 5 days out of 7 (which includes unsociable hours, evenings, weekends and some Bank Holidays).  Key tasks/responsibilities include, but are not limited to: Managing Christmas party events and supporting wider catering operations across the Club. Ensuring the delivery of high-quality food and beverage service, maintaining exceptional standards throughout all events. Responding quickly and effectively to operational issues, minimising disruption to service. Leading, motivating, and supervising a large team of casual catering staff, providing guidance, support, and addressing performance...

An exciting opportunity has arisen for an experienced candidate to join the Customer Experience department at Norwich City Football Club in the role of Customer Experience Advisor. This is an excellent role for someone who is passionate about helping people and delivering exceptional supporter experiences across ticketing, customer enquiries and wider Club services. Key tasks/responsibilities include, but are not limited to: Deliver excellent service across all ticketing enquiries, including season tickets, memberships, home, away and cup fixtures, coach travel and accessible seating. Respond professionally to enquiries by telephone, email, webchat, face-to-face and digital channels, taking ownership through to resolution. Assist supporters with ticket exchanges, upgrades, collections, account queries and problem resolution. Support major ticket on-sales, matchday ticket office operations and sales opportunities. Provide a professional, welcoming front-of-house...

Full job description Job Summary We are seeking a dedicated Hotel Night Porter to provide exceptional guest services during overnight hours at our prestigious hotel. The successful candidate will ensure the safety, security, and comfort of our guests while maintaining the smooth operation of the hotel during the night shift. This role offers an excellent opportunity for individuals with a passion for hospitality and guest relations to contribute to a welcoming environment in a dynamic setting. Duties Welcome and assist guests arriving or departing during night hours, ensuring a warm and professional experience. Handle guest enquiries via phone and in person with courteous phone etiquette and professionalism. Monitor security systems and conduct regular patrols of the hotel premises and football club to ensure safety and security. Manage late-night check-ins and check-outs efficiently, providing accurate information about hotel facilities and local...

Full job description Job Title: Hotel Receptionist Reports to: Reception Manager Department: Blackpool Football Club Hotel Hours: Zero Hours Job Purpose: To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests. We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given. Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between. Key responsibilities and duties To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. To deal with incoming...

Hull City are looking to recruit Retail Assistants on a casual basis, to join our team at Tiger Leisure, based at both the MKM Stadium and the St Stephens store. The successful applicants will be required to have good customer service skills, a positive attitude and be prepared to learn new skills. Candidates should be flexible with a willingness to work to the stores’ shift patterns, Monday to Sunday. You will predominantly be required to work matchdays which fall on a weekend, mid-week evening and Bank Holidays. Successful applicants may also be required to cover sickness and holidays during the week, when necessary. Pay:  NMW Location:  MKM Stadium and any other Hull City Tiger Leisure Stores in the Hull area Your key responsibilities • Welcome customers and advise on any enquiries regarding official Club merchandise. • Answer telephone enquiries. • Ensure products, shelves and displays are well presented and restocked...

Who are we : Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.    During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto  Nil Satis Nisi Optimum  - nothing but the best is good enough.    One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.         In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art...

JOB TITLE:  Disability Access Officer (DAO) DEPARTMENT: Communications DIRECT REPORTS:  None LOCATION: Main Locations: Stamford Bridge CONTRACT: Permanent - Full Time    JOB FUNCTION: Working closely with key internal stakeholders, this role will champion disabled supporters and visitors, drive innovation and change, and promote disability awareness and inclusion across the Club.  The role will aim to:      Strengthen links between clubs and their disabled fans      Diversify their fan base by engaging historically underrepresented groups      Enhance the matchday experience in partnership with disabled fans      Ensure projects are improving the communication between disabled fans and their club   Closing date: 30th September We encourage you to apply as soon as possible. In the event that we receive a large number of applications,...

Job Title: Casual Clubhouse Social Café Team Member Department: Core Reports to:  Clubhouse Social General Manager   Responsible for: Serving our Clubhouse customers Expected working hours: Minimum 8 Hours per week Salary:   £12.71ph   Brentford FC Community Sports Trust With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.   Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff.   The Role   We are looking for a passionate, hardworking Team member...

Job Description Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation and is playing its part in once-in-a-generation opportunity to support the transformation of England’s second city as part of the  Sports Quarter(opens in new tab)  project.   With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.   The Financial Controller is responsible for leading the Club's financial control environment, statutory reporting, month-end close...

Job Description E-commerce Manager Birmingham City Football Club   Permanent | Full-Time (37.5 hours per week) Location: St Andrew's Stadium   Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation and is playing its part in a once-in-a-generation opportunity to support the transformation of England's second city through the Sports Quarter project.   With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success, both on and off the pitch. The journey we're on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes, and culture that will define the next chapter of Birmingham City FC.   We are looking...

Job Title:  Match Production Coordinator Department:  Match Presentation Reports to:  Director, Match Production and Fan Engagement Job Summary The Match Production Coordinator is a key position within the FC Cincinnati and TQL Stadium team. This position will be responsible for assisting the overall production/control room at TQL Stadium.  The role will manage, load, and quality control all content and graphics for the scoreboards and ribbon boards at TQL Stadium in addition to keeping all creative organized for matchday production.  Filming and Editing experience a plus.  The Match Production Coordinator must have exceptionally strong communication, creative and organizational skills and be deadline-driven in execution. Creativity, strong attention to detail, dedication, hard work and passion for soccer are paramount to success in the position. A strong understanding and familiarity with key match presentation skills –...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing CRM Senior Manager and the Ticketing General Public Customer Care Coordinator, the Ticketing General Public Customer Care Analyst will support Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™.  This role will be responsible for the implementation, monitoring and continuous improvement of the customer care strategies and processes for General Public Customers, ensuring compliance with...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation.   The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths,...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™.  This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing CRM Senior Manager the Ticketing General Public Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™.   This role will be responsible for the implementation and management of the customer care strategies and processes for General Public Customers, ensuring compliance with the applicable sales strategy and the FIFA ticketing requirements and...

THE POSITION Reporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™.   This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027.    Plan and implement effective...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing Customer Relationship Senior Manager, the Ticketing Commercial Partners & Local Entities Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Commercial Partners and Local Entities...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing CRM Communication Channels Manager, the Ticketing CRM Communications Channels Coordinator will support Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™.  This role will be responsible for updating and managing text content, such as (but not limited to) FAQs, standard responses, and chatbot scripts, within our back-office tools.  Ticketing Communication Channels Specialist must...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Reporting organizationally to the Ticketing Customer Relationship Senior Manager, the Ticketing CRM Sales Channels Manager will support Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™.  This role will be responsible for develop and implement QA/UAT strategies, user acceptance tests for all ticket sales, distribution and communication channels.   Ticketing CRM Sales Channels Manager must ensure compliance with the...