2 ticketing jobs found

Job purpose: To be responsible for liaising with customers, helping them with their product or service, processing payments and maintaining a high level of customer service. Duties and responsibilities: • To be committed to ensuring the safeguarding and welfare of all customers of the Club; • To be approachable and acknowledge and greet all customers; • To interact with customers to build rapport; • To ensure cash handling procedures are adhered to in line with the Club’s policies; and • To be proactive in selling at every opportunity. • To accept and process deliveries ensuring discrepancies are reported in line with the Club’s procedures; • Ensure full size and option availability on the sales floor; • Confident and accurate use of RSS till system to process sales and refunds; • Confident and accurate use of RSS back-office functions to check stock availability and barcode stock; • To promote and action...

Purpose of the Role To support the line managers in all shop and ticket office activities in particular through improving and developing business for the club by pro-active sales activity and ensuring the highest standards of customer service. The role will offer work on match days, non-match day Saturdays and various hours during the week on an ad hoc, zero hours basis, (days, evenings and weekends).    Key Responsibilities Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone. Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets. Support the line managers in ensuring that all shop and ticket prices are correct and all appropriate...