16 customer service jobs found

Job Summary  Reporting to the Senior Manager, General Secretary’s Office, the Executive serves as the face of the Football Association of Singapore (FAS), creating a warm, polished and professional experience for visitors, partners, stakeholders and colleagues. The role combines front-of-house service with office administration, visitor coordination and hands-on support for match days and key events.    The successful candidate will gain broad exposure across executive office administration, stakeholder engagement, VIP hospitality, event delivery and match-day operations, with opportunities to take on wider responsibilities and contribute to cross-functional projects as their capabilities develop.     Job Description Serve as the first of point of contact, greeting and welcoming guest, clients, partners and visitors in a friendly and professional manner.   Manage incoming calls, general email enquiries...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. THE POSITION The Guest Experience Manager is responsible for the development and implementation of the guest experience concept exclusively within the FIFA VIP Hotel environment, including the FIFA Club. This role focuses on brand implementation, experiential elements, FIFA Club concept (including F&B), and curated guest touchpoints such as gifts and in-hotel experiences. KEY RESPONSIBILITIES Lead the development and execution of the VIP Guest Experience...

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.  Please submit your CV in English, as it will be reviewed by an international team. THE POSITION Sitting within the Ticketing & Hospitality Department, Hospitality (along with Ticketing) aims to deliver the most engaging and innovative FIFA Women's World Cup 2027™ experience for all commercial partners, customers, guests and the FIFA football family.   Reporting organizationally to the Head of FWWC27 Hospitality Operations, the Hospitality Operations & Infrastructure Venue Manager will help serve Hospitality efforts for the FIFA...

Shift Supervisor - Goals (18+ only due to licensing) Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities. We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment. A fast-growing company where there are opportunities for those with the skills to match their ambition. This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required. Overview of main duties and responsibilities: The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day-to-day operation of the Club across reception and bar functions. In addition, the post holder will be required to step...

Description Columbus Crew is seeking a Director, Guest Experience that will be responsible for all guests and team members receiving world class experience when visiting all venues operated by the Columbus Crew. Under the direction of the Vice President, Operations, the Director oversees the day-to-day and event operations of the Guest Experience department ensuring the safety and comfort for all through strong training programs, policies, and procedures. Essential Duties & Responsibilities Guest Experience Responsible for all Guest Experience operations across all Club facilities and events; including but not limited to Columbus Crew matches, future Columbus NWSL matches, concerts, third-party events, etc. Lead an informed, motivated, and energetic staff and maintain a consistent focus on curating a best-in-class experience throughout every Club and third-party event. Maintain cross-departmental connection to ensure the Guest Experience staff and...

JOB SUMMARY The D.C. United & Audi Field Business Strategy & Analytics team is looking for an enthusiastic and detailed leader to oversee our ticket operations and ticket strategy efforts as Director, Ticket Operations & Strategy. The Director, Ticket Operations & Strategy will focus on leading and supporting all aspects of ticket operations, ticket strategy and box office operations for events at Audi Field, including owned properties: D.C. United (MLS), Audi Field Events, DC Power FC (USL-Super League) and tenants: Washington Spirit (NWSL) and DC Defenders (UFL). This position also acts as a key liaison between the Ticket Sales and Service team, venue management and other internal/external stakeholders, such as MLS, USL, concert promoters, and event promoters. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES ·      Lead and direct all ticket operations duties for D.C. United (MLS), DC Power FC (USL-Super League) and Audi...

Full job description Tots coaching are looking for an experienced sports coach to come and deliver our Saturday morning sessions. Tots coaching offers coaching for children from 18 months to 10 years of age. We offer sessions in Football, Rugby & Multi-skills Description: As part of the team, a sports Coach is responsible for the planning, preparation and delivery of our sessions to a group of age specific children attending Tots Coaching sessions. Children on these sessions are grouped into three age categories; 1-3, 4-6’s, 6-10’s. Having experience with one or more of these age ranges will be beneficial for the role. Skills Match Essential Experience of working with 1-10s in a sports coaching, education or activity setting A passion for sports Studying towards or already completed a degree in childcare, primary/secondary teaching, sports coaching or PE qualification. Leadership and organisational skills Vibrant, fun,...

Full job description Job Title: Food & Beverage Manager Reports to: Head of Venue Sales Department: Food & Beverage Location: Bloomfield Road, Blackpool (with travel to the training venue) Hours: 40 hours per week, including evenings, weekends, matchdays and bank holidays, as required. Salary: Dependent on experience Who we are: Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire. The Club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the Top-Flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system). The Club currently competes in League One, the third tier of the English...

Full job description Overview We are seeking an energetic and highly organized Reception Manager to lead our front desk operations and ensure a welcoming, efficient environment for all visitors and staff. This pivotal role involves overseeing daily administrative functions, supervising reception staff, managing communication channels, and maintaining a professional office atmosphere. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving. Duties Supervise and coordinate the activities of reception staff to deliver exceptional front desk service Manage all incoming calls with professionalism, ensuring clear communication and prompt assistance Oversee appointment scheduling, visitor check-ins, and office logistics to maintain smooth daily operations Handle clerical tasks such as filing, data entry, mail distribution, and document preparation with attention to...

Norwich City Football Club  is looking to recruit Restaurant Managers for first team matchdays. If you would like the opportunity of providing excellent service and meeting new people come and join our winning team. Experience in hospitality management is essential. Our matchdays are typically on Saturdays with some weekday evening and Sunday matches. A typical shift is 8 - 10 hours depending on the game and restaurant. This is a casual, hourly paid position. In our corporate restaurants and bars, you will be responsible for: Welcoming and serving our customers in a formal dining environment. Efficiently managing a team of up to 25 waiting and bar staff providing exceptional customer service to our Carrow Road brand standard. Overseeing the team to deliver service within strict timeframes. Engaging with customers and following up on feedback. Excellent knowledge of the food and drinks menu. Maintaining the presentation of the restaurant...

About COPA STC COPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology, and advanced sports science to offer a data-driven training and assessment experience for athletes of all ages and skill levels. From high-tech performance zones to immersive soccer experiences, COPA STC is designed to unlock every athlete's potential in a fun, supportive, and challenging environment. Position Summary We are seeking a highly motivated, organized, and customer-focused individual to join our team as a  Front Desk Manager on Duty . This individual will serve as the primary point of contact for all members, guests, and visitors, ensuring a smooth and professional customer experience throughout their time at COPA STC. The Front Desk Manager will be responsible for overseeing daily front desk...

About the San Jose Earthquakes: The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Manager of Season Ticket Sales who is a coachable, self-starter, with an entrepreneurial spirit and a desire to sell.   About the Position: The San Jose Earthquakes are looking for a ticketing leader to become our Manager of Season Ticket Sales who will lead and support all season ticket sales. This role oversees season ticket sales, supports strategic selling and upselling efforts, and ensures best-in-class service. The ideal candidate is a strong leader, highly organized, and passionate about selling, relationship building, coaching, and maximizing revenue opportunities. This person will report directly to the Sr. Director of Season Ticket Sales and Service.    Who You Are: We are looking for people that want to...

JOB TITLE:  Senior Director, Maintenance & Safety REPORTING TO:  Head of Stadium Facilities Management DEPARTMENT:  Facility Operations LOCATION:  Etihad Stadium, Queens – this role is fully onsite. CFA, Orangeburg when required POSITION OVERVIEW: New York City FC is seeking a highly experienced and strategic Senior Director, Maintenance & Safety to lead all aspects of stadium maintenance, asset management, engineering operations, life safety systems, and workplace safety programs. This role will be responsible for ensuring Etihad Stadium and associated facilities are maintained to the highest standards of safety, reliability, operational excellence, regulatory compliance, and guest experience. The Senior Director will oversee multidisciplinary maintenance and engineering teams, manage third-party service providers, and drive continuous improvement across all facility operations. A critical component of this role will be supporting the...

Job Description At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles:  We Build Championship Teams,  we’re  Obsessed with Fans , we embrace  a Limitless Entrepreneurial Spirit , and we approach every challenge with a  Determined and Relentless Mindset . If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ROLE OVERVIEW You will be responsible for leading Fanatics International Retail and Event operations in Australia for the AFL, NRL, NZR, UFC and in future we will be executing NFL and RWC.  KEY RESPONSIBILITIES Lead a high-performing team, including retail operations staff and on-the-ground team members. To drive your store forward, in order...

Assistant Manager – Goals Hours:  40 hours per week  Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times. To provide a quality, effective and efficient service to users of Goals facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities. General Manager to develop & execute operational & sales plans to promote operational excellence and maximise income potential. Overview of main duties and responsibilities To supervise all employees including Team Members, Cleaners and Maintenance employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the facility. To contribute to the development of business development plan to develop all aspects of the business with specific focus on driving...

Full job description Job Summary We are seeking a fun, dynamic and energetic Operations & Commercial Manager to lead the strategic and operational aspects of our vibrant Street Football club. This role offers an exciting opportunity to drive the growth of community engagement, oversee day-to-day club operations, and develop commercial partnerships that amplify the club’s impact. The ideal candidate will possess a passion for sports, strong management skills, and a commitment to delivering exceptional guest experiences. As a key leader, you will foster a positive environment that inspires players, volunteers, and partners alike while ensuring smooth club functioning and sustainable growth. Responsibilities Oversee daily operations of the Street Football club, ensuring all activities run efficiently and safely. Develop and implement operational procedures that enhance club performance and community engagement. Manage relationships with sponsors,...