3 jobs found in Tubize

CUSTOMER CARE stagiair   DIT WORDT JOUW FUNCTIE   Als Customer Care stagiair maak je deel uit van het Operations Team en ben je een belangrijke schakel in de ondersteuning van onze supporters en leden. Je zorgt ervoor dat vragen, aanvragen en problemen op een professionele, efficiënte en klantgerichte manier worden behandeld. Je bent dagelijks actief in contact met verschillende doelgroepen en draagt bij aan een positieve klantbeleving. Dankzij jouw nauwkeurigheid, oplossingsgerichte aanpak en servicegerichte mindset zorg je ervoor dat onze dienstverlening vlot en kwalitatief verloopt. Daarnaast werk je mee aan verbeterprojecten en help je onze processen verder te optimaliseren.   Volgende taken behoren tot jouw takenpakket:   Customer Support Je behandelt inkomende vragen en verzoeken via Zendesk. Je zorgt voor een correcte en tijdige opvolging van vragen. Je biedt eerstelijnsondersteuning aan supporters,...

An exciting opportunity has arisen for an experienced candidate to join the Customer Experience department at Norwich City Football Club in the role of Customer Experience Advisor. This is an excellent role for someone who is passionate about helping people and delivering exceptional supporter experiences across ticketing, customer enquiries and wider Club services. Key tasks/responsibilities include, but are not limited to: Deliver excellent service across all ticketing enquiries, including season tickets, memberships, home, away and cup fixtures, coach travel and accessible seating. Respond professionally to enquiries by telephone, email, webchat, face-to-face and digital channels, taking ownership through to resolution. Assist supporters with ticket exchanges, upgrades, collections, account queries and problem resolution. Support major ticket on-sales, matchday ticket office operations and sales opportunities. Provide a professional, welcoming front-of-house...

The Role We are looking for a dynamic  Supporter Services Executive  to join us on a 12 Month Fixed Term Contract to champion our supporters and customers by delivering the very best experience possible across all product offerings and channels such as email, live chat, phone calls and in person. Relaying the voice of the customer internally to help drive insight across the organisation.   Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here . Beyond that, we are passionate about our  local community  and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no...