2 jobs found in Columbus, OH

Overview:   The Coordinator of Guest Experience is an integral team player in ensuring that guests are treated with Ultimate Service at all venues operated by the Columbus Crew and Haslam Sports Group. The Coordinator will be a leader in delivering on our pillars of “Win. Fan. Community.” and must be solutions based, consistent, creative and focused on moving our event and daily experience forward.   Essential Duties & Responsibilities:  Present Guest Experience service standards across events and daily operations of the organization. Assigned event contact for Guest Experience at large scale ticketed and private events to ensure consistency in delivering Ultimate Service.  Oversight of Guest Experience Team operations including recruitment, retention, training, and maintain expectations and service standards Develop and review event staffing plan with Event departments to ensure appropriate service, staffing,...

      About TOCA Soccer:  At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.      What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply...