Middlesbrough FC
Middlesbrough, UK
THE ROLE:
• Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside Stadium. • Proactively engage with supporters and contribute to an enjoyable matchday atmosphere. • Support the delivery of activities and engagement opportunities across the Generation Red Family Zone and other designated areas. • Provide practical help and guidance to supporters, helping their matchday experience run smoothly. • Be approachable and responsive to the needs of children, young people, families and other supporters. • Work collaboratively with colleagues across Supporter Services, stewarding and other matchday teams. • Attend relevant matchday briefings, training and development sessions organised by Middlesbrough Football Club.
• Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or appropriate member of staff, following Club procedures. • Complete any reasonable additional...