⚒️ WEST HAM UNITED ⚒️
VACANCY: TECHNICAL CO-ORDINATOR – TICKETING DEPARTMENT
📍 Location: London Stadium (Hybrid)
📄 Contract: Full Time, Permanent
⏰ Hours: 35 hours per week, including matchdays
🤝 Reports to: Deputy Ticketing Manager
⚒️ THE OPPORTUNITY
West Ham United is looking for a proactive, organised and technically minded Technical Co-ordinator to join our Ticketing Department.
Working closely with the Senior Ticketing Manager and Deputy Ticketing Manager, you will help ensure our ticketing systems, digital platforms and operational processes run efficiently across men’s, women’s and academy fixtures.
This is an exciting opportunity for someone with experience in ticketing, technical support or systems administration who enjoys problem-solving, working collaboratively and delivering an excellent supporter experience.
💻 KEY RESPONSIBILITIES
- Provide first- and second-line technical support for ticketing systems and applications.
- Configure and maintain ticketing products, events, pricing structures, seating plans and sales channels.
- Manage integrations between ticketing, payment and access control systems.
- Support matchday preparations and ticket office operations across men’s, women’s and academy fixtures.
- Assist with women’s team matchday operations, deputising for the Women’s Ticketing Manager when required.
- Liaise with external providers, including Ticketmaster and Fortress, to resolve technical issues, test functionality and support system upgrades.
- Support digital ticketing initiatives, online sales, memberships and season ticket renewals.
- Produce operational reports and analyse ticketing data, including away ticket points and matchday manifests.
- Work with the Finance Department to reconcile ticket sales, investigate banking discrepancies and maintain financial accuracy when required to deputise for your line manager.
- Maintain accurate system documentation, ticket allocations and operational records.
- Support staff training, system testing and cross-departmental projects with colleagues across the Club.
🔍 ABOUT YOU
We’re looking for someone who can demonstrate:
- Experience in ticketing, technical support or systems administration.
- An understanding of ticketing and access control platforms, ideally Ticketmaster Sport XR and Fortress.
- Strong Microsoft Excel skills, including data analysis and reporting.
- Excellent problem-solving skills and attention to detail.
- Strong organisation and time management, with the ability to prioritise competing demands.
- Effective communication and a customer-focused approach.
- Initiative, adaptability and the ability to work independently and as part of a team.
- Professionalism, integrity and a commitment to maintaining accurate data and processes.
🕒 FLEXIBILITY REQUIRED
Football operates beyond standard office hours, so flexibility is essential.
The role includes working evenings, weekends and bank holidays, in line with the football fixture calendar, supporting Men’s and Women’s home games and other operational requirements.
⚒️ READY TO JOIN US?
If you’re technically confident, detail-oriented and ready to play an important role in delivering a seamless ticketing experience for our supporters, we’d love to hear from you.
Join West Ham United and help make every matchday count.