Junior Service Desk Engineer
- AFC Bournemouth
- AFC Bournemouth Performance Centre, Wimborne
- 11 Oct, 2026
Job Description
Key Responsibilities
- Serve as the first point of contact for IT support requests at the Performance Centre.
- Log, prioritise and resolve service desk incidents and requests.
- Deliver professional, friendly and customer-focused support both in person and remotely.
- Escalate technical issues where appropriate whilst maintaining ownership and communication.
- Support users across all Club departments, including football and business operations.
- Assist with user onboarding, offboarding and account administration.
- Configure, deploy and support laptops (Windows and Macs), desktops, mobile devices and peripherals.
- Assist with device lifecycle management, replacements and upgrades.
- Maintain accurate IT asset and inventory records.
- Support printers, meeting rooms and collaboration technology.
- Provide support for Microsoft 365 applications and services, including Teams, Outlook, OneDrive and SharePoint.
- Assist with user account management and access requests.
- Support day-to-day administration of cloud-based services under the guidance of senior team members.
- Build strong working relationships with staff across the Performance Centre.
- Support technology used by football, academy, medical and sports science departments.
- Assist with meeting room, presentation and collaboration technologies.
- Ensure technology issues are resolved promptly to minimise disruption to daily operations.
- Support technology operations at the Vitality Stadium as required.
- Assist during Club events and operational activities.
- Develop knowledge of stadium systems and matchday technology environments.
- Participate in the IT matchday support rota following successful completion of training and onboarding.
- Maintain clear and accurate technical documentation.
- Contribute to the IT knowledge base and operational procedures.
- Identify opportunities to improve service delivery and user experience.
- Continuously develop technical knowledge and professional skills.
- Follow Club IT policies, standards and security procedures.
- Support endpoint security and compliance activities.
- Escalate security concerns promptly and appropriately.
- Handle Club information and systems responsibly and confidentially.
- As a member of staff to ensure in all matters, you follow and actively promote the club’s mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club.
- As a member of staff to ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Responsibility to comply with the Health and Safety at Work etc. Act 1974, the Regulatory Reform (Fire Safety) Order 2005, and all related Company policies, taking reasonable care for their own safety and that of others, reporting hazards or incidents, following safe systems of work, and co-operating with all training and emergency procedures.
- As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
About You
- Enjoy helping people and solving problems.
- Take pride in delivering excellent customer service.
- Are eager to learn and develop new technical skills.
- Communicate confidently with colleagues at all levels.
- Have a proactive and positive attitude.
- Are organised, reliable and professional.
- Enjoy working as part of a collaborative team.
- Previous experience in a customer-facing or technical support role.
- Strong interest in Information Technology and technical support.
- Excellent customer service and communication skills.
- Good problem-solving and troubleshooting abilities.
- Decent technical understanding of Windows or Apple operating systems.
- Understanding of Microsoft Office applications.
- Ability to manage and prioritise workload effectively.
- Strong attention to detail.
- Full UK driving licence.
- Willingness to work across Club sites when required.
- Experience using Microsoft 365 services.
- Awareness of Active Directory, Microsoft Entra ID or endpoint management tools.
- Basic networking knowledge.
- Experience supporting Apple devices.
- Relevant IT qualification such as CompTIA, BTEC, NVQ, A-Level IT or equivalent.
Benefits
- Free onsite parking.
- Season ticket and allocation of complimentary/purchased tickets (subject to availability).
- Subsidised lunches and complimentary healthy snacks throughout the day.
- Discounts at the club Superstore.
- Access to Health Cash Plan with Simplyhealth.
- Employee Assistance Programme
- Contribution towards eye tests and glasses.
- Discounts and benefits from partners and local businesses.
- Club pension & Life Assurance Scheme.
- Paid parental leave (bank of five days per year).
- Club events or other social events throughout the year run by our club social team.
- Paid volunteer opportunities (2 days per year).
- Paid day’s leave on your birthday.
About AFC Bournemouth
ABOUT
About AFC Bournemouth
Founded in 1899, AFC Bournemouth has grown from its roots in Boscombe into an established Premier League club with ambitions extending far beyond the south coast.
Today, the club is entering another major period of growth. Investment in a new Performance Centre, plans for an expanded stadium, the development of the women’s and Academy programmes and membership of the international Black Knight Football Club group are creating new opportunities both on and off the pitch.
Alongside AFC Bournemouth, the group owns FC Lorient in France and Auckland FC in New Zealand, and holds a majority interest in Moreirense FC in Portugal.
WHY AFCB
Why Work at AFC Bournemouth
From entry-level roles to department heads, there are real opportunities to grow from within.
Chloe McCombie joined in an entry-level role and is now Academy Operations Manager. Justin Bailey is nearly nine years in, two promotions on and in his third role, now as Head of Retail & Brand Strategy.
MEET THE TEAM
In Their Words
TRAINING GROUND
A Workplace Built for the Future
AFC Bournemouth’s new Performance Centre represents one of the most significant investments in the club’s history.
Set across 57 acres near Wimborne, the £32 million facility brings together elite football, performance and working environments in one purpose-built home. The site includes 16 pitches, an indoor training area, medical and rehabilitation facilities, and modern office space overlooking the surrounding lake.
Opened to the first team in 2025, the Performance Centre is a tangible sign of where AFC Bournemouth is heading — investing not only in performance on the pitch, but in the people and infrastructure behind it.
CAREER AREAS
Careers Beyond the Pitch
From first-team operations to the concourse, these are the teams that keep the club running behind the scenes.
|
First Team Operations Player liaison, logistics and club drivers |
Academy Operations, administration and transport |
Women’s Team Medical, performance and coaching staff |
|
Data & Insights Analysis supporting teams across the club |
Ticketing Sales, operations and ticketing data |
IT Service desk and infrastructure support |
|
Retail, Brand & Design Superstore, brand strategy and graphic design |
Finance Club and Black Knight group finance |
Matchday & Hospitality Concourse bars and stadium operations |
COMMUNITY IMPACT
The Club in the Community
Working for AFC Bournemouth means representing a club whose influence reaches well beyond matchday. Through AFC Bournemouth Community Sports Trust, the club’s name supports thousands of people across Bournemouth, Poole and the surrounding area every week.
50
Full-time staff
150+
Sessions a week
4,000
People a week, aged 1 to 101
28
Registered community teams
The Trust is self-funding and recruits its own staff separately from the club.
WORKING HERE
Life at AFC Bournemouth
Working at AFC Bournemouth means joining a relatively close-knit organisation operating at the highest level of English football. Teams work across the Vitality Stadium and the club’s new Performance Centre, with roles spanning football, data, operations, technology, commercial and matchday delivery.
As the club grows, employees have opportunities to broaden their experience across departments, progress internally and, in some roles, work with colleagues across the Black Knight Football Club network.
Employee Benefits
25 days + birthday off
2 volunteering days
Simplyhealth cash plan
Subsidised lunches
Mental Health First Aiders
Match ticket opportunities
Free non-matchday parking
LOCATIONS
Where You’ll Work
Vitality Stadium
The matchday heart of AFC Bournemouth and home to ticketing, commercial, retail, hospitality and stadium operations.
Performance Centre
The club’s new 57-acre football headquarters and workplace for first-team, Academy, women’s and performance staff.
Grow With AFC Bournemouth
AFC Bournemouth has never stood still. From its roots in Boscombe to the Premier League and European football, each chapter has been built by people willing to move the club forward.
Today, with new facilities, new investment and new opportunities across the organisation, that growth continues.
Wherever your career starts, there is room to grow with the Cherries.