Assistant Football Development Officer

Job Description

Job Title: Assistant Football Development Officer

Reports To: Director Of Football

Role: Support colleagues to coordinate leagues, assist with league compliance and produce fixtures within the JPL.

1. Support the creation and management of Junior premier League U12-U18 fixtures:

Support the Fixture Secretary and Lead FDO (Girls’ football) with;

Competition mapping, planning and draws.

U12 – U18 league and cup fixtures well in advance of the next relevant stage.

Ensuring teams have games most weeks.

Reschedules due to priority games as per FA rules e.g. County cup.

Recording, rescheduling or processing of un-played games.

Reporting the delivery and completion status of the leagues to league management.

Respond to member club fixture enquiries.

The planning, delivery and review of JPL events, including JPL finals each season.

2. Support the creation and management of Junior Premier League Foundation Phase fixtures.

Support the Senior FDO (Foundation Phase) with;

The central venue programme fixtures in blocks.

Delivery of Central Venue competition format including winter and end of season competitions.

The recruitment and coordination of casual central venue officers and referees.

Developing referee opportunities at central venues.

Respond to member club U7-U11 fixture enquiries.

Central venue quality / support visits.

3. Support league administration, compliance & discipline processes.

Support the Compliance & Discipline FDO with;

League sanctioning, league rules and other annual tasks.

Ensuring member clubs’ teams are affiliated and eligible to be members of the league.

Ensuring all clubs / teams fix affiliation issues before they play JPL games.

Ensuring all clubs/teams have completed the registrations processes before they play.

Ensuring JPL clubs are compliant with weekly match procedures and league rules.

Ensuring reports of discipline breaches are replied to within 48 hours (weekdays).

Appropriate investigations carried out to determine discipline outcomes.

Weekly discipline charges, meetings and decisions.

Ensuring all club charges are paid in full and on time.

Updating league secretary with any amendments to games after discipline process - rescheduling / awarding.

Ensuring all JPL discipline/compliance communication, information or ‘evidence’ is stored and (where necessary)

updated weekly.

4. Support JPL Customer Service.

Control the flow of communication traffic from the JPL enquiry and admin communication channels to the relevant JPL

colleague.

Forward actions, queries or issues to relevant JPL staff colleague with email sharing contact details for any follow up

calls or email required.

Signpost existing and potential new customers to relevant information on our website.

Support the Membership Manager and Customer Service Officer with customer satisfaction surveys and research

projects.

Track communication with customers and outcome of the communication on the JPL CRM by close of play each day.

Become familiar with and disseminate key JPL league documents, policies and procedures when queried by customers.

Collaborate with the appropriate JPL colleague to resolve issues and identify solutions to customers.

Offer customers account management support with relation to special requests, club-management system and league fees.

5. League Communication.

Contribute towards daily lean meetings, and project meetings across the JPL Team.

Communicate in a professional manner relative to the task/query/discussion.

At the request of league management, communicate league messages to clubs.

Signpost all club, partner and external communication to the appropriate JPL Colleague(s).

Collaborate with the appropriate JPL colleague to resolve issues and identify solutions.

Reply to colleagues and club enquiries/requests within 24 hours (week days).

Use out of office reply on weekends or days out of office.

Skills & Experience

Essential

• Understanding of football structures and pathways
• Ability to use or be trained to use online competition / fixture platforms
• Ability to collaborate effectively with colleagues
• IT skills and ability to carry out administrative duties
• Communication skills using traditional, modern and emerging media
• Ability to collate feedback and data to assist in the development of a programme
• A flexible approach to duties and work; be comfortable working occasionally independently from home, working some unsociable hours and working Saturdays on a rota basis

Desirable

• Experience of sports governance procedures
• Experience of competition mapping and fixture scheduling
• Experience of competition or fixture management
• Sports development/other relevant qualification
• An understanding of the challenges associated with running football clubs and leagues
• Knowledge of Youth football in England
• Experience of budgeting
• FA Emergency aid trained
• FA Safeguarding trained

Enhanced CRB Check Required: YES

Clean Full Driving Licence: YES

Hours of work: 37.5 per week

Job Type: Full-time

Pay: £21,157.50-£24,784.50 per year

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Thornaby on Tees TS17 6SF: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• working in football or sport: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person