Receptionist (Part-Time)

Post Title

Receptionist (Part-Time).

Department/Location

Town Sports and Entertainment Group, Accu Stadium.

Reports to

Security Manager.

Purpose of the Role

In this front-of-house role, the post holder will be the first point of contact for telephone, email and in-person enquiries, and as such will be required to demonstrate a positive attitude and a polished, professional appearance.  The post holder will be expected to provide a professional, welcoming experience to everyone that visits the Accu Stadium.

The post holder will also provide a high-quality administrative service and undertake a variety of tasks, communicating in a personable, professional, and timely manner using both verbal and written communication methods. The post holder will contribute to maintaining a safe and secure environment for all staff and visitors to the Accu Stadium.

Functional Links

Internal:       Security Team.

                    Senior Leaders.

                    Staff and managers throughout the organisation.                 

External:      Visitors.

                    Suppliers.

Contractors.

                    Guests.

Key Performance Indicators

·       All enquiries are acknowledged and responded to within agreed timescales.

·       High-quality customer service is evident at all times.

·       Internal and external feedback reflects that professional standards are in place and are paramount.

·       Collaboration with all internal teams is evident.

·       The Reception area is clean, tidy and reflective of a professional working environment at all times.

Role Specific Responsibilities

The post holder is required to:

·       Ensure all staff / visitors are wearing Identification Badges.

·       Welcome and greet visitors, ensuring they sign in and are issued with a visitors’ badge as may be necessary.

·       Inform members of staff when visitors have arrived.

·       Answer incoming telephone calls in an efficient and timely manner, determining the purpose of each call, and forwarding calls to the appropriate member of staff or department.

·       Receive and deliver messages or transfer calls to voicemail when the appropriate member of staff is unavailable.

·       Receive all deliveries for the Accu Stadium, following the deliveries receivable policy, and notify relevant departments / people in a timely manner.

·       Ensure the main voicemail reflects the opening hours of the site, special events and/or office closures.

·       Answer all emails in a timely manner, determining the purpose of the email and forwarding the email to the relevant department as applicable.

·       Respond to all emails in a polite and professional manner.

·       Maintain a clear desk policy to ensure compliance with General Data Protection Regulation requirements.

·       Ensure the Reception area is organised and consistently presented to a high, professional standard.

·       Assist with administrative duties including preparing a range of documents, e.g. memos, reports, emails etc. as required.

·       Receive, sort, and distribute mail received at the Accu Stadium.

·       Manage, order, and control stationery for all departments located at the Accu Stadium.

·       Respond to questions about the organization(s) and provide relevant information, while also ensuring compliance with General Data Protection Regulation legislation.

·       Set an example to others in terms of professional conduct and appearance, both on and off duty.

·       Display confidence and maintain a calm and organised approach when working to tight deadlines and/or under pressure.

·       Address any confrontational issues and/or complaints in a confident, calm and solution-oriented manner.

·       Execute additional tasks as required to meet the changing priorities of the department and organisation, including covering for sickness absence or other absences on occasion.

This job description is not intended to be exhaustive, and the post holder will also be required to undertake any other duties as required by the Security Manager, the Managing Director, and/or any other Senior Leader commensurate with the level of the post.

Behaviour/Conduct

The post holder will be required to:

·       Be proactive with workload and interventions.

·       Seek to continually develop their skills and knowledge.

·       Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.

·       Communicate appropriately at all levels.

·       Be flexible in hours of work.

·       Be trustworthy and adhere to the Company’s Code of Conduct and Ethics.

·       Adhere to protocol and respect confidentiality in all matters, also protecting any data relating to the area of work in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.

·       Consistently demonstrate high standards of behaviour and appearance and encourage the same from others.

·       Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.

·       Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics as specified in the Equality Act 2010.

Additional Information

CSR and Sustainability:

All employees are required to understand and support the Company's commitment to corporate social responsibility and sustainability initiatives, and to incorporate sustainable practices into daily work activities, as far as reasonably practicable, including responsible resource use, waste reduction, and energy conservation.

The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.

Safeguarding:

Town Sports and Entertainment Group Limited and Huddersfield Town Association Football Club (HTAFC) Ltd. are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; this can be done via a private letter/disclosure to the Head of Human Resources and EDI.  The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

The post holder will also be required to undergo Safeguarding Training, to be agreed with the Senior Safeguarding Manager.

Equality, Diversity, and Inclusion:

Town Sports and Entertainment Group and Huddersfield Town AFC are diverse environments in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the organisation(s) and to be able to achieve their full potential. 

We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate.  All employees are required to support and uphold this zero-tolerance approach and contribute to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy.

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Town Sports and Entertainment Group / Huddersfield Town AFC

Receptionist

£16,623 per annum.

Required to work on a Tuesday, Wednesday, and Thursday, 8:00am – 5:00pm (24 hours per week) with an unpaid lunch break of one hour per day.

We are currently recruiting to the position of Receptionist to support the existing team.  As a receptionist, you will play a key role in ensuring the smooth day-to-day running of the Club’s front of house operations. You will be the face of the Club, providing a warm welcome and excellent customer service to everyone who walks through our doors.

We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage. 

To apply, please create an account in our online application portal and ensure you complete the associated questions in full.

Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.

Safeguarding

Town Sports and Entertainment Group and Huddersfield Town AFC are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; disclosure may be made via a separate letter to the Head of Human Resources and EDI. 

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.  Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Equality and Inclusion

Town Sports and Entertainment Group and Huddersfield Town AFC strive to promote a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination.  We have comprehensive employment benefits including a Flexible Working Policy and enhanced provisions in relation to maternity, paternity, and adoption leave and pay.

We are well known as a leader within the football industry for our inclusive practices.  We hold the Advanced Award for the Premier League Equality, Diversity, and Inclusion Standard (PLEDIS) and the Gold Award for the EFL Equality Code of Practice. We are also a Disability Confident Leader, a Mindful Employer, and the first organisation to be accredited as both a Menopause Friendly and Menstruation Friendly Employer. 

We welcome applications from candidates from all backgrounds, and we are particularly seeking to diversify our workforce in relation to gender, ethnicity, and disability. We are committed to the redress of any inequalities by taking positive action where appropriate. 

As a Club, we describe our vision as ‘Everything Together’ and our associated values relate to the word ‘Everything’.  If your values align with ours, we would love to hear from you.

Further information about the Company and working with us is available from the Careers section of our website:

https://careers.htafc.com/

To apply, please complete the application form in our portal.  If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com

Completed applications must be submitted by 9:00am on Thursday 9th April 2026.

Interviews are likely to take place in mid-April 2026.