Walsall FC
Walsall, UK
Walsall Football Club are looking to recruit a Ticket Office Assistant.
Role: Ticket Office Assistant
Reporting to: Ticket Office Manager
Hours required:
Saturday Matchday: 10.30am – 5.30pm
Weekday Matchday: 5.30pm – 8.00pm
Friday before a Saturday home game: 09.00am – 4.30pm
Additional hours may be available.
Job Role: To provide and effective/high quality face-to-face and telephone customer service experience to supporters and related administration as applicable.
Specific Responsibilities:
Provide an excellent and effective customer service to supporters at all times
Answer all incoming calls and establish the customer’s requirements
Accurately process ticket sales as required
Ensure all data is collected and updated accurately in accordance with GDPR
Processing debit and credit card sales
Advise supporters of matches on sale and other products as required
Help resolve any...