Harrogate Town AFC
Harrogate, UK
About the job
A customer facing role, requiring interaction with customers buying tickets or merchandise, and assisting with customer enquiries across various communication channels, while ensuring high levels of customer service are delivered every time, presenting a positive representation of Harrogate Town. The role requires a degree of flexibility to across our retail store and successfully prepare and fulfil the requirements of a matchday. TASKS & RESPONSIBILITIES • Ensuring the successful sale of merchandise & tickets both in person and via email/telephone at our Official Club Store. • To always provide excellent customer service - in person, email, telephone, dealing with all incoming enquiries in a pleasant, timely and helpful manner. • Build and maintain strong relationships with key stakeholders ensuring the best customer care is always adhered to. • Assist with production of tickets for matches, initiatives and events....