£32,000 - £40,000 yearly
Brighton & Hove Albion FC
Brighton, Brighton and Hove, UK
Role: Platform Coordinator (Contact Centre)
Salary : £32,000 - £40,000 per annum
Hours : 35 hours per week plus all home match days (time in lieu after 5 matches)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 13th February 2025
About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play a pivotal role in keeping everything running smoothly in our contact centre
This role within our ticketing team will manage all aspects of the Club’s contact centre system, Genesys Cloud, including inbound and outbound email, voice, webchat, chatbot services, and the knowledge base, ‘Ask Albion.’ Through regular maintenance and in-depth analysis, you will optimize system performance to ensure seamless and...