Newcastle United FC
Newcastle upon Tyne, UK
About the role
We’re looking for an individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face to face, over the telephone or by email. You will deal with high volumes of general enquires regarding seating, pricing, stadium policies and event details, in a timely manner, referring queries to relevant departments or Ticketing Coordinators as required.
Your impact
You will be experienced in customer service, have strong communication skills and be confident in using Microsoft Office, Word and Excel. Previous experience using CRM/ticketing system is desirable but not essential, as long as you are passionate and willing to learn.
You will need to have a flexible approach to work and be available to work on weekends and evenings, as required. (Home matchdays are played weekends and during the evenings, Monday – Sunday).
About the team...