Columbus Crew SC
Columbus, OH
Description
Columbus Crew is seeking a Director, Guest Experience that will be responsible for all guests and team members receiving world class experience when visiting all venues operated by the Columbus Crew. Under the direction of the Vice President, Operations, the Director oversees the day-to-day and event operations of the Guest Experience department ensuring the safety and comfort for all through strong training programs, policies, and procedures.
Essential Duties & Responsibilities
Guest Experience
Responsible for all Guest Experience operations across all Club facilities and events; including but not limited to Columbus Crew matches, future Columbus NWSL matches, concerts, third-party events, etc.
Lead an informed, motivated, and energetic staff and maintain a consistent focus on curating a best-in-class experience throughout every Club and third-party event.
Maintain cross-departmental connection to ensure the Guest Experience staff and...