92 guest experience manager jobs found

Guest Experience Internship Summary: The D.C. United Guest Experience team is seeking motivated undergraduate or graduate students who are passionate about live-event environments, fan engagement, and exceptional customer service. Guest Experience Interns will support the planning and execution of all Audi Field events including D.C. United, Washington Spirit, DC Power FC, UFL games, and special events, to help deliver a best-in-class experience for every guest. Interns will gain hands-on experience in stadium operations, staffing logistics, employee engagement, and fan-focused service delivery. While primarily embedded with the Guest Experience team, interns will also be exposed to the four branches of the Audi Field Operations Department throughout the internship: Game Operations, Event/Stadium Operations, Guest Experience, and Security. This internship is ideal for students who are energetic, detail-oriented, and eager to contribute to a world-class fan...

Salary:  Please state your expectations within your application Contract:  Full Time, 42 hours a week Location:  The Nigel Doughty Academy, Nottingham, NG2 7SR Working Arrangements:  On site Closing Date For Applications: The Perks of the Job: 17th April 2026 Opportunity to access tickets for events at The City Ground. Employee Assistance Programme. Access to high street and gym discounts. Discount within our Club shop. Free on-site parking. Role overview: The Football Administrator will support the day-to-day operations of the First Team departments as well as being a presence to welcome visitors on site. The role will predominantly focus on carrying out the administration of the First Team & adherence of visitors to the Training Ground Safeguarding and Security procedures on site. The role will work closely with the Operational Departments of the Academy & Women’s...

      About TOCA Soccer At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What Makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow...

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to...  Play Hard  Care Deeply Grow Together Strive for Excellence  Create Awesome Experiences   Why You'll...

Position Overview: The District Manager drives performance across multiple TOCA centers by developing General Managers, scaling consistent player and guest experiences, and delivering market growth. This leader ensures every center operates as a high-performing business, development environment, and community hub aligned with TOCA’s mission. This role is responsible for elevating leadership capability, strengthening operational execution, and expanding TOCA’s market presence while maintaining excellence in player development and guest experience. Your Game Plan: On the Field: Business & Operational Performance (40%) Drive consistent execution, profitability, and product excellence across all centers Hold General Managers accountable for delivery of TOCA Experience Commitments Drive performance across all TOCA products through structured leadership and performance coaching Improve revenue growth, utilization, and revenue per square foot...

About TOCA Soccer:  At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.    What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart...

About TOCA Soccer:  At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.     What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences   Why...

About the Role As TOCA continues to scale, the systems that support daily operations must remain reliable, intuitive, and aligned with how TOCA Centers operate. We are seeking a Business Systems Manager to own the hands-on management and optimization of TOCA’s core operational platforms. This role ensures systems supporting scheduling, memberships, CRM, payments, and reporting function effectively and enable both guest experience and operational execution. You will work closely with TOCA Center teams, cross-functional partners, and technology vendors to maintain system reliability, improve usability, and identify opportunities to streamline workflows as the business grows. Your Game Plan Operational Support & Cross-Functional Partnership (35%) Serve as the primary point of contact for system-related questions, troubleshooting, and support across the organization Partner closely with TOCA Center teams to resolve system issues and ensure platforms support...

About the Role As TOCA continues to scale, the systems that support daily operations must remain reliable, intuitive, and aligned with how TOCA Centers operate. We are seeking a Business Systems Manager to own the hands-on management and optimization of TOCA’s core operational platforms. This role ensures systems supporting scheduling, memberships, CRM, payments, and reporting function effectively and enable both guest experience and operational execution. You will work closely with TOCA Center teams, cross-functional partners, and technology vendors to maintain system reliability, improve usability, and identify opportunities to streamline workflows as the business grows. Your Game Plan Operational Support & Cross-Functional Partnership (35%) Serve as the primary point of contact for system-related questions, troubleshooting, and support across the organization Partner closely with TOCA Center teams to resolve system issues and ensure platforms support...

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.    What makes a TOCA Teammate? An individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Job Highlights: Reports To: General Manager...

About TOCA Soccer:  At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.      What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences  ...

About TOCA Soccer:  At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.    What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences   Why You'll love being...

Company Description ⚒️  WEST HAM UNITED FOUNDATION  ⚒️ 🏫  School Engagement Officer 💰  Salary:  London Living Wage 📄  Contract:  Fixed term until 31st August 2027 📍  Location:  Jo Richardson Community School & West Ham United Foundation Beckton Hub Position ⚽ Join Our Team The  West Ham United Foundation  is looking for a passionate and driven  School Engagement Officer  to lead and deliver impactful education programmes across our partner school and community hub at Jo Richardson Community School. This is an exciting opportunity to work directly with young people, using sport, education, and personal development to inspire positive change ⚒️ 🎯 Job Purpose As a School Engagement Officer, you will lead delivery within a school-based programme, supporting young people through a curriculum focused on: ✅ Wellbeing ✅ Qualifications ✅ Personal Development ✅...

Job Description The Sales Operations Manager, Hospitality is responsible for the systems, processes, data governance, and operational readiness that the Club’s end-to-end premium sales, servicing, renewal, and matchday delivery operation rely on.  Your goal is to ensure that every part of the premium customer journey - from first enquiry through to matchday delivery and retention - is supported by disciplined workflows, accurate and trusted data, and clear cross-functional ownership.  This role exists to protect and enable premium revenue by ensuring sales activity is operationally sound, delivery-ready, and consistently executed. Your work directly supports revenue confidence, operational consistency, and industry-leading customer experience across both seasonal and match-by-match hospitality products.  This is a hands-on, cross-functional role that connects commercial performance, operational delivery, and technical systems, with a clear focus on...

U.S. Soccer Overview   The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.   We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.   U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making,...

Job Title:  Box Office Representative Department:  Ticket Operations Reports to:  Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours). What You’ll Do:...

Job Title:  Event Operations Assistant Department:  Facilities & Operations Reports to:  Sr. Manager, Event Operations Position Summary: Reporting to the Event Operations Manager, the Event Operations Assistant will work directly with the Event Operations team in many aspects of FC Cincinnati and TQL Stadium events including set up, teardown, and event production. This part-time position (25 hours/week) will help ensure all events are executed flawlessly by assisting the Stadium and Event Operations team in ensuring that TQL Stadium is operating as efficiently and effectively as possible. The Event Operations Assistant will work approximately 3-4 days a week from 9:00am – 2:00pm, depending on availability. What You’ll Do: Provide event support and coordination for all TQL Stadium events such as MLS games, private events, and other public and private events Event preparation for all stadium events including set up of...

Job Title : Manager, Premium Sales  Department:  Ticketing  Reports to:  Director, Premium Hospitality and Business Development Job Summary  The Manager of Premium Sales is responsible for generating revenue across all areas of the business, with a primary focus on premium sales. This includes FC Cincinnati suite inventory, hospitality offerings, and premium packages, while also selling full season equivalents and group ticket products. This position builds and maintains strong relationships with premium and non premium clients through high level sales and service and effective cross departmental collaboration. Responsibilities include prospecting, selling, and managing accounts across multiple product lines to drive consistent and sustainable revenue growth.  In addition, the position is responsible for maintaining accurate and timely CRM documentation, assisting with matchday events and...

About Nashville SC & Huntsville City FC Nashville Soccer Cub competes in Major League Soccer and calls GEODIS Park home — the largest soccer-specific stadium in the league. Together with our MLS NEXT Pro affiliate, Huntsville City FC, we’re building an organization driven by passion, ambition, and community. We are proud to be 2025 Lamar Hunt U.S. Open Cup Champions and to continue growing a culture that celebrates authenticity, inclusivity, and teamwork — both on and off the field. BACKGROUND: GEODIS Park – home of Nashville SC – is the largest soccer specific stadium in the United States and one of the premier sports and entertainment venues in the country.  Since opening in 2022, GEODIS Park has hosted several concerts, FIFA Club World Cup, U.S. Men’s & Women’s National Teams, Mexico & Korea Men’s National Teams and future LA28 Olympic Soccer Matches.  POSITION OVERVIEW: Nashville Soccer Club...

Essential Functions:  Interact positively with guests throughout their visit.  Know, understand, and enforce all stadium policies and procedures.  Utilize technology such as digital ticket scanners, Apps, and tablets to assist guests.  Troubleshoot Guest-related matters in a professional and courteous way.  Effective communicator in giving directions and instructions.  Active Listening and situational awareness to recognize key situations.  Flexibility to serve in multiple roles and multiple locations during events.  Represent the Crew and MLS in all interactions.  Typical Experience Team Roles:  Ticket Takers, Ushers, Greeters, Tour Guides, Special Event Attendants, Mobility Assistance Team, Desk Attendants. Potential for growth into part time supervisor/management roles.  Minimum Requirements:  Ambition to provide the ultimate service and create a positive impact on...