Blackpool FC
Blackpool, UK
Full job description
Job Title: Hotel Receptionist
Reports to: Reception Manager
Department: Blackpool Football Club Hotel
Hours: Zero Hours
Job Purpose:
To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests.
We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given.
Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between.
Key responsibilities and duties
To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To deal with...